Customer Success Manager

rainapp.com; Northern (KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Flexible PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Parental leave

Monthly stipend

Equity options

Job summary

Rain is seeking a Customer Success Manager to manage the largest customers and ensure continuous value from Rain Instant Pay. You will lead the full lifecycle, drive retention, and push expansion while delivering outstanding client experiences.

Collaborating with Sales, Product, Marketing, and Support, you will craft success plans, manage projects, and act as the customer advocate. This role emphasizes relationship building and measurable impact.

Qualifications

• 3+ years in B2B SMB/Mid-Market with revenue retention/expansion
• Strong project management and prioritization skills
• Proven track record building relationships and solving problems
• Able to communicate business needs and impact clearly

Responsibilities

• Own the customer relationship from executive sponsors to day-to-day contacts
• Develop success plans with clear metrics and actions
• Lead cross-functional projects with sales, product, marketing and support
• Identify opportunities with Implementation and Sales to drive expansion
• Be the main point of contact for support and functional assistance
• Help build and showcase client success stories to prospects

Skills

B2B SMB/Mid-Market

CRM software

Project management

Relationship building

Tools

HubSpot

Salesforce

Job description

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth.

As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate.

What you’ll do

• Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service
• Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded
• Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments
• Be the customer point of contact and voice for support, queries and functional assistance
• Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
• Use customer relationships as needed for prospect references

Who you are

• 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
• Strong project management skills and ability to prioritize internal and external requests
• Demonstrated track record of successfully building relationships and problem solving skills
• Proven ability to measure, understand, and communicate business needs and impact to your customers
• Ability to be flexible and adjust to changing priorities or projects as the company scales
• Experience in FinTech is a plus
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.)

Who We Are:

Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.

Compensation:

$80,000-$95,000 Base | OTE $85,000-105,000. Note this is a range and we take in a variety of factors when determining total compensation for the position.

How we care for our team:

Along with competitive salaries, Rain offers great benefits including:

• Flexible PTO
• Medical, Dental, Vision, Life, Disability coverage
• Parental leave
• Monthly stipend
• Equity options

Diversity, Equity and Inclusion Commitments

As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].

What’s Next

Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.