Customer Success Manager

Jobtailor; North Carolina; On-site; USD 65,000 - 95,000; Full time

Job summary

CDK Global in North Carolina seeks a client services professional with 4+ years in B2B sales or account management. You will apply deep knowledge of CDK applications to advise dealership clients and guide staff training initiatives.

As a trusted advisor, you will prepare client reports, identify opportunities, and collaborate with Sales to grow the CDK business while retaining at-risk clients. Requirements include a high school diploma, a valid driver’s license, and proficiency with Salesforce.

Qualifications

• Minimum 4 years of client services, marketing or sales experience.
• B2B or outside sales or account management in a similar industry.
• Knowledge of CDK applications and familiarity with automotive industry.
• Experience with SalesForce and dealership operations or staff training on software.

Responsibilities

• Follow all CDK Global policies and procedures.
• Complete all mandatory assigned compliance tasks and acknowledgements.
• Meet or exceed all performance expectations.
• Field questions and direct clients to appropriate support resources.
• Assist clients with defining their strategy around CDK solutions.
• Maintain pre-established relationships with dealership management.
• Demonstrate expertise in CDK products.
• Prepare client specific reports and presentations.
• Identify opportunities, creating a plan for addressing training needs.
• Partner with Sales to become a key asset in helping grow the CDK business.
• Identify and implement strategies for retaining at-risk clients.

Skills

Client services experience

B2B sales experience

Knowledge of CDK applications

Experience with SalesForce

Understanding of dealership operations

Education

High School Diploma

Valid Driver’s License

Tools

SalesForce

Job description

• Follow all CDK Global policies and procedures
• Complete all mandatory assigned compliance tasks and acknowledgements
• Meet or exceed all performance expectations
• Fields questions and direct clients to appropriate support resources
• Assists clients with defining their strategy around CDK solutions
• Maintains pre-established relationships with dealership management
• Demonstrates expertise in CDK products
• Prepares client specific reports and presentations
• Identifies opportunities, creating a plan for addressing training needs
• Partners with Sales to become a key asset in helping grow the CDK business
• Successfully identifies and implements strategies for retaining “at risk” clients
• Develops a productive working relationship with Sr. CSMs

Requirements

• Minimum 4 years of client services, marketing or sales experience
• B2B or outside sales or account management in a similar industry
• Knowledge of CDK applications and familiarity with automotive industry
• In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
• Experience with SalesForce
• High school Diploma
• Valid Driver’s License/travel documents(if applicable)

Core Competencies

Demonstrates expertise in CDK products and applications while effectively managing client relationships and addressing their strategic needs. Proven ability to identify opportunities for client retention and training within the automotive industry.

Highest-signal resume keywords

• Client Services Experience
• B2B Sales Experience
• Knowledge Of CDK Applications
• Experience With SalesForce
• Understanding Of Dealership Operations

ATS Optimization Keywords

Hard Skills

• Client Relationship Management
• Sales Strategy Development
• Report Preparation
• Training Needs Assessment
• Performance Metrics Analysis

Soft Skills

• Communication Skills
• Problem-Solving Skills
• Interpersonal Skills

Certifications & Qualifications

• High School Diploma
• Valid Driver’s License

Industry Keywords

• Automotive Industry
• Dealership Management
• B2B Sales
• Account Management
• Compliance

Tools & Technologies

• SalesForce