Customer Success Manager

We Love AI Jobs; New York, Northern (NY, KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Goodie AI in New York City is seeking a Customer Success Manager to own enterprise and scale-up accounts from kickoff through renewal. You’ll drive onboarding, establish executive sponsorship, and map stakeholders while ensuring retention and growth.

You’ll forecast risk, identify expansion opportunities, lead quarterly business reviews, and translate AI insights into client roadmaps. You’ll present to executives, marketers, and technical teams, aligning client goals with product strategy.

Qualifications

• 4+ years in customer success or related roles with client ownership.
• Experience managing multiple client relationships concurrently.
• Proven ability to handle renewals, ROI discussions and budget considerations.
• Fluency in technical and strategic storytelling for diverse audiences.

Responsibilities

• Own a portfolio of enterprise and scale-up clients from kickoff through renewal.
• Lead onboarding end to end: onboarding, workspace setup, baseline alignment.
• Build a relationship map identifying executive sponsors and multi-thread stakeholders.
• Forecast risk and expansion opportunities; present quarterly business reviews.
• Develop AI search strategies and translate insights into client roadmaps.
• Provide concrete technical recommendations (schema, crawlability, entity SEO).
• Communicate with executives, marketers, and technical teams in one room.
• Share client signals with Product and Business Development; contribute to frameworks.

Skills

Customer success

SEO

Onboarding

Account management

Stakeholder management

Data analysis

Executive communication

Growth strategy

Tools

ChatGPT

Perplexity

Gemini

AI Overviews

Job description

# Customer Success ManagerGoodie AINew York City (Hybrid)Full-time$90,000 – $110,000 / yearAI tools:ChatGPTPerplexityGeminiUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe Customer Success Manager owns enterprise and scale-up accounts from onboarding through renewal, with responsibility for retention and growth. They develop AI search optimization strategies, explain results to clients, and bring customer insights back to Product and Business Development.* Permanent* Hybrid* 4+ years### Skills and expertiseAEOSEOstructured datallms.txtcrawlabilityentity SEOChatGPTPerplexity### Key responsibilities* Lead onboarding, stakeholder relationships, and ongoing account management through renewal.* Monitor account health, protect retention, identify expansion opportunities, and lead quarterly business reviews.* Develop AI search strategies and translate model citations, competitors, and technical recommendations into client roadmaps.## How this job comparesCompared with 505 open mid-level customer success jobs on October 10, 2026.Pay: This job pays $90K to $110K a year. The 123 open mid-level customer success jobs that publish US pay start at $113K on average, so this job starts about 20% lower.Similar open jobs: We Love AI Jobs lists 505 open mid-level customer success jobs at 185 companies.Remote work: This job is hybrid. 120 of the 505 mid-level customer success jobs (24%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly analyzes how ChatGPT, Perplexity, Gemini, and AI Overviews represent client brands. It applies those findings to client strategy rather than building AI models or products.## Full descriptionAbout Goodie AI:Goodie helps leading brands win AI search. As billions of people use ChatGPT, Perplexity, Gemini, and other AI systems to discover products and make buying decisions, brands need a way to understand and influence how they’re represented.Goodie gives teams a full AI control plane: real-time visibility into how AI models speak about their brand and products, how competitors show up, and an optimization engine to improve visibility and performance. This category didn’t exist two years ago – we were early, and we’re defining it.We’re backed by strong investors, trusted by category-leading customers, and scaling fast. We’re hiring curious, ambitious builders to help shape the future of AI search.What we're looking for:You own a portfolio of enterprise and scale-up clients end to end. You're accountable for whether they stay, grow, and can explain in their own words what Goodie did for them.The work isn't advisory from a distance. You run onboarding. You hold the cadence. You walk into the call where the CFO wants to know what they're paying for, and you answer with data. AEO isn't SEO 2.0, it's a new discipline, and the clients who hired us are looking at you to tell them what to do.What you'll do:Own the relationship• Act as the primary strategic lead for a portfolio of enterprise and scale-up clients, from kickoff through renewal.• Own onboarding end to end: kickoff, workspace and prompt setup, competitive baseline, stakeholder enablement.• Build a relationship map on every account. Confirm the executive sponsor, multi-thread beyond your champion, re-onboard new stakeholders when people move.Protect and grow the book• Own retention outcomes on your portfolio, with a weekly read on account health.• Distinguish leading indicators from lagging ones, and frame movement against the client's own business objectives rather than platform metrics.• Forecast risk and expansion early, and bring both to the account lead with the observation and the context.• Lead quarterly business reviews for enterprise accounts.Bring the AEO substance• Build AEO strategies that maximize visibility across LLMs and AI search surfaces, and deliver the audit, strategy deck, and roadmap that go with them.• Make concrete technical recommendations (schema, llms.txt, crawlability, entity structure) prioritized so a client's dev or agency team can actually ship them.• Read citation patterns, source types, and competitor behavior across ChatGPT, Perplexity, Gemini, and AI Overviews, and turn that into a point of view.• Present to executives, marketers, and technical teams, often in the same room, without losing either audience.Close the loop internally• Bring client signal to Product with enough specificity to act on.• Develop case studies and references alongside Business Development.• Turn what you learn across accounts into frameworks the rest of the team runs.What you have:• 4+ years in customer success, account strategy, SEO, content strategy, or search marketing, with real client ownership rather than participation on someone else's account team.• A track record leading multiple client relationships at once, including accounts you inherited mid-stream and took somewhere better.• Direct experience in commercial conversations: renewals, ROI pushback, budget scrutiny.• Fluency in both registers, technical (structured data, AI crawlers, entity SEO) and strategic (brand narrative, growth), and the judgment to know which one the moment calls for.• Composure in high-stakes conversations, including the ones where you push back on a client's plan, and curiosity about how AI systems interpret and present information.