Customer Success Manager

Checkbox; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

AI LegalTech is seeking a Senior Enterprise Customer Success Manager in New York City with hybrid work options. You will own strategic enterprise relationships, drive customer adoption, renewals, and expansion in a fast-growing AI SaaS environment.

You will partner with executives, manage high-value accounts, and lead adoption programs across enterprise clients, with remote options within the US. This role offers strong compensation and growth in a Sequoia-backed company.

Qualifications

• 5+ years of Enterprise SaaS Customer Success experience.
• Proven ownership of renewals, retention, upsells, and account expansion.
• Experience managing high-value enterprise accounts and executive stakeholders.
• Passion for hands-on customer engagement and adoption.
• LegalTech, enterprise MarTech, or workflow automation experience preferred.

Responsibilities

• Own strategic enterprise relationships, drive customer adoption, renewals, and expansion.
• Manage high-value accounts and executive stakeholders to ensure success.
• Lead adoption programs and cross-sell/upsell initiatives where appropriate.

Skills

Enterprise SaaS

Renewals & Upsells

Executive Stakeholders

Hands-on Customer Engagement

LegalTech/MarTech experience

Job description

We're Hiring: Senior Enterprise Customer Success Manager | AI LegalTech!

$150K-$180K+ OTE + Upsell Commissions

NYC Hybrid Preferred | Remote Considered (US)

Ready to take your Customer Success career to the next level?

We're partnering with a fast-growing, Sequoia-backed AI LegalTech SaaS company trusted by global brands like SAP, PepsiCo, and Hitachi!

This is an exciting opportunity to own strategic enterprise relationships, drive customer adoption, renewals, and expansion, and make a real impact in a high-growth AI company!

What We're Looking For:

• 5+ years of Enterprise SaaS Customer Success experience.
• Proven ownership of renewals, retention, upsells, and account expansion.
• Experience managing high-value enterprise accounts and executive stakeholders.
• Passion for hands-on customer engagement and adoption.
• LegalTech, enterprise MarTech, or workflow automation experience preferred.

Why Join?

Cutting-edge AI technology, competitive compensation, global team, exciting growth opportunities, and the chance to make a meaningful impact!

#Hiring #CustomerSuccess #LegalTech #EnterpriseSaaS #AIJobs #NYCJobs