Enterprise CS Manager - AI LegalTech (Remote/Hybrid)

Checkbox; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

AI LegalTech is seeking a Senior Enterprise Customer Success Manager in New York City with hybrid work options. You will own strategic enterprise relationships, drive customer adoption, renewals, and expansion in a fast-growing AI SaaS environment.

You will partner with executives, manage high-value accounts, and lead adoption programs across enterprise clients, with remote options within the US. This role offers strong compensation and growth in a Sequoia-backed company.

Qualifications

• 5+ years of Enterprise SaaS Customer Success experience.
• Proven ownership of renewals, retention, upsells, and account expansion.
• Experience managing high-value enterprise accounts and executive stakeholders.
• Passion for hands-on customer engagement and adoption.
• LegalTech, enterprise MarTech, or workflow automation experience preferred.

Responsibilities

• Own strategic enterprise relationships, drive customer adoption, renewals, and expansion.
• Manage high-value accounts and executive stakeholders to ensure success.
• Lead adoption programs and cross-sell/upsell initiatives where appropriate.

Skills

Enterprise SaaS

Renewals & Upsells

Executive Stakeholders

Hands-on Customer Engagement

LegalTech/MarTech experience

Job description

AI LegalTech is seeking a Senior Enterprise Customer Success Manager in New York City with hybrid work options. You will own strategic enterprise relationships, drive customer adoption, renewals, and expansion in a fast-growing AI SaaS environment.

You will partner with executives, manage high-value accounts, and lead adoption programs across enterprise clients, with remote options within the US. This role offers strong compensation and growth in a Sequoia-backed company.