Customer Success Manager

Security Awareness Training; New York (NY); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Security Awareness Training in New York, NY is seeking an experienced Enterprise Customer Success Manager to help our large-scale customers maximize value from our platform. You will manage relationships with strategic accounts, drive product adoption, and deliver impactful training sessions.

You will identify upsell opportunities, collect feedback for the product team, and monitor customer health metrics to proactively address risks, ensuring renewal and long-term success.

Formación

• Customer success or account management experience.
• Experience working with enterprise B2B customers.
• Strong communication and presentation skills.
• Ability to understand technical products and explain them clearly.
• Data-driven approach to customer success.
• Experience with CRM tools (Salesforce, HubSpot, etc.).

Responsabilidades

• Manage relationships with enterprise customers and key accounts.
• Drive product adoption and ensure customer success.
• Conduct training sessions and product demonstrations.
• Identify upsell and expansion opportunities.
• Gather customer feedback and communicate to product team.
• Monitor customer health metrics and proactively address issues.

Conocimientos

Enterprise B2B experience

Account management

Strong communication

Technical product understanding

Data-driven approach

Upsell & expansion awareness

Herramientas

Salesforce

HubSpot

Descripción del empleo

Help enterprise customers maximize value from our platform.

Listed location: New York, NY Listed type: Full-time

• Manage relationships with enterprise customers and key accounts
• Drive product adoption and ensure customer success
• Conduct training sessions and product demonstrations
• Identify upsell and expansion opportunities
• Gather customer feedback and communicate to product team
• Monitor customer health metrics and proactively address issues
• customer success or account management experience
• Experience working with enterprise B2B customers
• Strong communication and presentation skills
• Ability to understand technical products and explain them clearly
• Data-driven approach to customer success
• Experience with CRM tools (Salesforce, HubSpot, etc.)

Additional strengths

• Background in cybersecurity or IT
• Experience with security training or compliance
• Technical certifications
• Experience managing large enterprise accounts

Confirm the details with the team.

Current availability, location, working arrangements, compensation, benefits and selection requirements need to be confirmed for the role before you apply.