Customer Success Manager

The Walt Disney Company; New York (NY); On-site; USD 98,000 - 121,000; Full time

Job summary

Join The Walt Disney Company as a Customer Success Manager, where you will enhance client relationships and drive product adoption within Disney’s premium advertising solutions. This role requires critical thinking, strong interpersonal skills, and a proven ability to collaborate cross-functionally, ensuring clients successfully leverage our platform. With a competitive salary range, this position offers opportunities to grow within a leading entertainment and media enterprise.

Qualifications

• Minimum of 3 years in Customer Success, Account Management, and/or Client Services.
• Excellent communication skills, both written and verbal.
• Strong interest in solutions for marketers and small business growth.

Responsibilities

• Educate customers on product features to maximize adoption and retention.
• Identify areas of opportunity with clients, becoming their trusted advisor.
• Engage clients through webinars and resource creation to enhance their success.

Skills

Critical thinking

Problem-solving

Interpersonal skills

Cross-group collaboration

Self-motivation

Organization

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

Customer Success Manager

Apply Now Apply Later Job ID 10123360 Location New York, New York, United States Business Disney Advertising Date postedJun. 02, 2025

Job Summary:

A part of Disney’s powerful suite of advanced advertising solutions, Disney Campaign Manager is Disney's owned and operated Self-Service platform, enabling brands and agencies of all sizes to plan, activate, and track campaigns in a matter of minutes. Advertisers & Agencies alike have access to a self-managed service solution that gives them the choice and control to tell their story in Disney’s premium streaming TV environment. As a part of the Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various cross-functional groups to provide our clients with the platform education and support they need to run successful campaigns and grow their businesses on Disney’s premium content offering.

We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial spirit, grow revenue, and ensure client happiness & retention. You will play a critical role in building strong relationships with our agency and direct brand clients, as well as internal sales teams, utilizing deep knowledge of the product being sold and technical expertise to drive and increase the adoption and utilization of company products . Your goals are to ensure client satisfaction, drive product adoption, upsell and cross-sell, ensure retention, and identify areas of improvement for the platform, escalating issues, and identifying growth opportunities in a one-to-many fashion. In this role, you'll work closely with ad sales, operations, product, and marketing to ensure our clients & internal stakeholders are successful leveraging Disney Campaign Manager. If you are someone who has excellent critical thinking and problem-solving skills, strong interpersonal skills, and you're a self-starter who will seek and advocate for clients, then this is a great role for you.

Responsibilities and Duties of the Role:

CUSTOMER FOCUSED:

• Educate customers on product features, functionality, and best practices to maximize platform adoption & promote retention. Leverage expertise in the product, CTV landscape, and client objectives to drive upsell and retention opportunities.

• Identify areas of opportunity with top clients, becoming their trusted advisor and advocate, understanding clients’ unique business requirements, challenges, and objectives to support & advocate for their success

• Address customer inquiries, issues, and concerns promptly and effectively, collaborating with internal teams (e.g., Ad Operations, Product), to provide timely resolutions

• Engage with clients in a one-to-many format, identifying opportunities to grow adoption & revenue, including hosting webinars, creating resources, and partnering with marketing for client outreach.

CONTRIBUTIONS TO THE WIDER AUTOMATION BUSINESS:

• Identify and implement strategies to optimize self-service operations and scale revenue with a one-to-many strategy.

• Develop new workflows, documentation, presentations, and sales tools to support the adoption of the self-service platform within the ad sales organization.

PRODUCT CONTRIBUTIONS:

• Collect and relay customer feedback to internal teams, contributing insights that shape product enhancements and roadmap decisions.

• Partner with cross-functional teams, including sales, marketing, and product, to align strategies and enhance the customer experience.

Required Qualifications & Skills

• Minimum of 3 years of experience in Customer Success, Account Management, and/or Client Services, with a track record of developing new accounts

• Stellar presentation, communication skills, both written and verbal

• Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions

• Excellent interpersonal skills with the ability to build authentic relationships – both client-facing and internal - and deal effectively with relational challenges as they arise

• Self-motivated & organized; can multitask & prioritize

• A strong interest in providing solutions for marketers and growing small businesses

• Cross-group collaboration skills and an ability to thrive in a start-up-like environment with minimal guidance, with a “get things done” attitude.

Preferred Qualifications

• Experience with API integrations, Ad Tech tools or other scaled advertising approaches

• SaaS experience

Required Education

• High School Diploma or equivalent

Preferred Education

• Bachelor’s degree

#DisneyAdvertising

The hiring range for this position in New York, NY is $98,700.00 to $120,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Advertising:

Disney Advertising is responsible for advertising sales and integrated marketing for The Walt Disney Company’s entertainment and sports offerings through linear, digital, social, audio and ad-supported streaming businesses. This includes ABC, ABC News, Disney+, Disney Channels Worldwide, Disney Digital, ESPN Networks, ESPN+, Freeform, FX, National Geographic, Hulu, and its eight ABC-owned local stations.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Advertising Sales, LLC , which is part of a business we call Disney Advertising .

Disney Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability Accommodation for Employment Applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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