Customer Success Manager

Vendelux LLC.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary and bonus

Healthcare covering medical, dental and vision

Unlimited PTO

Two company-wide shutdowns during holidays

Job summary

Vendelux LLC. is seeking a Customer Success team member to enhance client value at our NYC headquarters. The ideal candidate has over 5 years of experience in Customer Success, particularly within B2B growth stage startups. Responsibilities include building key relationships, guiding onboarding processes, and fostering community engagement through organized webinars.

This full-time position offers a competitive salary, healthcare benefits, unlimited PTO, and the opportunity to make a significant impact in a dynamic company.

Qualifications

• 5+ years of experience in a Customer Success role, specifically at B2B growth stage startups.
• Proven experience managing the full client lifecycle, including renewals and upsells.
• Ability to work in a fast-paced environment and quickly adapt.

Responsibilities

• Build and maintain relationships with key stakeholders.
• Guide customers through onboarding and adoption.
• Organize webinars and case studies to foster community.
• Tailor solutions to customer needs and challenges.
• Create strategic plans for managing client relationships.
• Promote proven strategies and methods for success.
• Collect and analyze client feedback for continuous improvement.

Skills

Customer Success Management

Relationship Building

Strategic Planning

Client Lifecycle Management

Job description

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.

Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.

Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first‑party attendee and sponsorship data, and in return gain access to valuable market insights.

In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high‑value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.

Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Airbnb, FanDuel, Shutterstock, Compass and more.

We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high‑growth tech company and is passionate about the opportunity to help build this function here.

The Customer Success role is a full‑time onsite position based in our NYC headquarters.

Scope of Responsibilities

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
• Communicate and promote proven strategies, methods, and processes that lead to success
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Requirements

• 5F+ years of experience in a Customer Success, specifically at B2B growth stage startups
• Owned the full client lifecycle, renewals and upsells
• Great team member who contributes to our culture and our business
• Takes ownership and demands excellence from themselves and others
• Likes a fast paced environment and is a quick learner

Benefits

• Competitive base salary and bonus
• Healthcare covering medical, dental and vision
• Work from our NYC HQ
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week

Come build a great company with us!

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non‑traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.