Customer Success Manager

Vendelux; New York (NY); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Healthcare covering medical, dental and vision

Unlimited PTO with company-wide shutdowns

Competitive base salary and bonus

Job summary

Cervin is seeking a Customer Success team member to help clients maximize value from our AI-powered platform. This full-time position in our New York headquarters demands over 5 years of experience in Customer Success, preferably in B2B growth-stage startups. Responsibilities include onboarding customers, building relationships, and ensuring customer satisfaction. The role offers a competitive salary between $100K - $200K along with comprehensive healthcare benefits and unlimited PTO.

Qualifications

• 5+ years of experience in Customer Success, specifically at B2B growth-stage startups.
• Experience managing the full client lifecycle including renewals and upsells.
• Ability to contribute to team culture and business goals.

Responsibilities

• Build strong relationships with key stakeholders to ensure successful outcomes.
• Guide customers through onboarding and training processes.
• Organize webinars and events to foster community building among customers.
• Tailor solutions based on customer needs and challenges.
• Create strategic client relationship plans for long-term success.
• Promote methods leading to customer success.
• Analyze feedback to improve customer satisfaction.

Skills

Customer Success

B2B experience

Team collaboration

Fast-paced learner

Job description

Location

New York

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Compensation

• Total OTE $100K – $200K offers equity offers bonus

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.

Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.

Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first‑party attendee and sponsorship data, and in return gain access to valuable market insights.

In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high‑value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.

Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.

We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high‑growth tech company and is passionate about the opportunity to help build this function here.

The Customer Success role is a full‑time onsite position based in our NYC headquarters.

Scope of Responsibilities

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans that outline key milestones, responsibilities, and timelines.
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
• Communicate and promote proven strategies, methods, and processes that lead to success.
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Requirements

• 5+ years of experience in Customer Success, specifically at B2B growth‑stage startups.
• Owned the full client lifecycle, renewals and upsells.
• Great team member who contributes to our culture and our business.
• Takes ownership and demands excellence from themselves and others.
• Likes a fast‑paced environment and is a quick learner.

Benefits

• Competitive base salary and bonus.
• Healthcare covering medical, dental and vision.
• Work from our NYC HQ.
• Unlimited PTO plus two company‑wide shutdowns during the July 4th week and the Christmas – New Years week.

Come build a great company with us!

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non‑traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Compensation Range: $100K - $200K