Customer Success Manager

Strive - GTM Talent Partner; New York (NY); Remote; USD 130,000 - 200,000; Full time

Job summary

A leading company in AI automation is seeking a Customer Success Manager to manage significant customer accounts. This remote position offers a competitive package, equity, and benefits. Ideal candidates will have a strong technical background and experience in customer success management.

Benefits

Equity

Benefits

Qualifications

• 3+ years of experience managing $2–4M ARR.

Responsibilities

• Manage 20–30 customer accounts with $2–4M in ARR.
• Engage in implementation and long-term growth/NRR initiatives.
• Collaborate closely with engineering and data leaders.

Skills

Customer Success Management

Technical Understanding

Collaboration

Job description

Strive - GTM Talent Partner provided pay range

This range is provided by Strive - GTM Talent Partner. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $200,000.00/yr

Strive has partnered with a VC-backed vendor building one of the most widely adopted agentic AI automation platforms.

We’re currently hiring for a Customer Success Manager with 3+ years of experience managing $2–4M ARR on the East Coast.

The Company

• Series B | $80M raised | Backed by Sequoia Capital
• Grew to $20M ARR with 100% inbound motion and just 1 churned customer in 2+ years
• Top 150 most popular open-source projects on GitHub
• Technical AI platform automating complex workflows for developers and ops teams

The Leadership & Culture

• Report to a CS leader with 4+ years in the organization, spanning CSE and Product GTM
• VP of Sales - excellent track record of scaling sales teams
• Over 100 employees globally, including 40 GTM across Sales, Marketing & BD
• Culture: low ego, coachable, team-first, high performance—0 turnover on the sales team

The Role & Package Details

• Remote position
• Competitive package + equity + benefits
• Manage 20–30 customer accounts with $2–4M in ARR
• Deep technical product focused on AI workflows, DevOps, and automation
• Engage in implementation and long-term growth/NRR initiatives
• Collaborate closely with engineering, data, and infrastructure leaders at industry-leading organizations

Interview Process

• 1st screening – Strive
• 2nd screening – Hiring Manager (Viraj – GTM Product Lead, ex-CS Engineer)
• 3rd round – Skills interview
• 4th round – QBR mock presentation

How to Apply

Apply via the website, email, LinkedIn message, or phone. If you lack an up-to-date CV, don’t worry — I can assist you with that.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development
• Industries: Staffing and Recruiting

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