Customer Success Manager

Sales Search Partners; Massachusetts; Remote; USD 100,000 - 160,000; Full time

Job summary

A fast-growing software company is seeking a Customer Success Manager to oversee the full customer lifecycle. This role involves onboarding, support, and driving product adoption while collaborating with sales and product teams. Join a dynamic environment focused on customer success and product excellence.

Benefits

Collaborative team environment

Opportunity to shape company culture

Qualifications

• 2+ years in a Customer Success role at a SaaS company.
• Experience working with technical audiences.

Responsibilities

• Own onboarding, training, and continuous engagement for customers.
• Identify and execute on upsell opportunities.

Skills

Communication

Relationship Building

Strategic Mindset

Job description

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Sales Search Partners provided pay range

This range is provided by Sales Search Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $160,000.00/yr

Direct message the job poster from Sales Search Partners

Recruiting Manager at Sales Search Partners

Customer Success Manager – SaaS / Engineering Intelligence Platform

Location: Remote (New England)

Compensation: $120,000 base / $160,000 OTE

About the Company:

This fast-growing software company is transforming the engineering intelligence space by empowering developers with real-time insights. Their platform integrates with tools to drive visibility, improve productivity, and enhance the developer experience. Backed by strong market demand and rapid adoption, they are poised for significant growth in a space expected to expand fivefold by 2027.

Why Join:

• Highly differentiated product with a 50%+ close rate in some segments
• Huge whitespace in a rapidly emerging market
• Strong product-market fit with high inbound interest
• Opportunity to help build a U.S. presence and shape company culture
• Collaborative, transparent team environment

About the Role:

As a Customer Success Manager, you’ll take ownership of the full customer lifecycle — from onboarding through ongoing support and renewal. You’ll partner closely with customers to ensure product adoption, drive ROI, and lead upsell efforts, including converting month-to-month customers into annual contracts and upgrading users to premium tiers. This is a high-impact role on a lean and growing team.

Responsibilities:

• Own onboarding, training, and continuous engagement for a portfolio of customers
• Develop deep product expertise to help customers realize maximum value
• Identify and execute on upsell opportunities, including plan upgrades and renewals
• Act as the voice of the customer internally to improve product and service
• Collaborate cross-functionally with Sales and Product to enhance the customer journey

Requirements:

• 2+ years in a Customer Success role at a SaaS company
• Experience working with technical audiences (e.g., DevOps, engineering teams)
• Comfortable managing the full post-sales customer lifecycle
• Strong communicator and relationship builder with a strategic mindset

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  IT System Custom Software Development and Software Development

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