Customer Success Manager

Coursedog; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative software development firm is seeking a Customer Success Manager to enhance customer experiences and drive product adoption. In this role, you'll collaborate with various teams to analyze customer data, develop success plans, and transform users into brand advocates. The company values ownership and encourages team members to contribute ideas for continuous improvement. With a remote-first culture and flexible hours, this is a fantastic opportunity for those passionate about customer success and looking to make a significant impact in higher education operations.

Benefits

Health, Dental & Vision coverage

401k plan with 4% match

Unlimited Paid Time Off

Remote-first company

Equity through stock plan

Paid parental leave

Qualifications

• 2-3+ years of Customer Success experience required.
• Experience with managing multiple stakeholders and change management.

Responsibilities

• Become a trusted advisor to customers and drive adoption.
• Analyze product usage data to identify adoption opportunities.
• Provide training on product features and translate feedback into recommendations.

Skills

Customer Success Management

Proactive Communication

Stakeholder Management

Change Management

Critical Thinking

Problem Solving

Organizational Skills

Education

Bachelor's Degree

Tools

CRM Software

Catalyst Platform

Job description

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Description

We’re looking for a Customer Success Manager whose top priority is to help customers centralize and simplify their academic operations with Coursedog. Our products are widely adopted across an institution, so you’ll need to navigate complex customer relationships to drive adoption.

At Coursedog, we prioritize ownership and empower all team members to contribute ideas to continually improve the company. As a Customer Success Manager, you’ll help build processes for adoption and retention.

Key Responsibilities

• Become a trusted advisor with customer super users to translate business processes into ROI.
• Collaborate with Account Management to identify revenue growth and upsell opportunities.
• Own customer health; develop and drive success plans.
• Analyze product usage data to provide insights and identify adoption opportunities.
• Partner with other teams (project managers, product managers, engineering, support, marketing) to resolve issues and ensure customer success.
• Maintain accurate customer records, success plans, goals, milestones, and usage metrics in CRM.
• Transform customers into brand advocates through relationship building and excellent service.
• Assist with support processes; help users navigate the platform and solve questions.
• Provide training on current and new product features.
• Translate customer feedback into feature recommendations.
• Define success metrics and develop adoption strategies through discovery sessions.

Skills, Knowledge, And Expertise

• Bachelor's Degree with 2-3+ years of Customer Success experience.
• Proactive communication skills, both synchronous and asynchronous.
• Ownership of customer outcomes.
• Experience managing multiple stakeholders.
• Change Management experience.
• Ability to identify use-cases and map them to software solutions.
• Critical thinking and problem-solving skills.
• Ability to prioritize and manage multiple tasks.
• Highly organized and detail-oriented.
• Intrinsic motivation to excel.
• Experience with Catalyst platform a plus.
• Knowledge of academic operations or Higher Education is a plus.

Working at Coursedog

Benefits

• Health, Dental, & Vision coverage with employer contributions.
• 401k plan with 4% match starting January 2026.
• Unlimited Paid Time Off.
• Remote-first company with flexible hours.
• Equity through stock plan.
• Paid parental leave: 12 weeks primary, 6 weeks secondary caregiver.

Additional Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industry: Software Development

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