Customer Success Manager

Net2Source Inc.; New Jersey; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in the staffing industry is seeking a Customer Success Manager to manage Fortune 500 accounts. This remote role requires a strong background in account management and the ability to build lasting client relationships while ensuring successful placements. Ideal candidates will have extensive experience in staffing, excellent communication skills, and be motivated to exceed client expectations.

Benefits

Uncapped Commissions

100% Contribution to Health/Dental/Vision

Qualifications

• 7+ years in Staffing & Recruiting Industry; 5+ years in account management.
• Experience in working with VMS and MSP accounts is essential.
• Proficiency with ATS and CRM systems.

Responsibilities

• Manage and grow Fortune 500 accounts as the main point of contact.
• Build long-term client partnerships providing solutions for their staffing challenges.
• Coordinate candidate interviews and onboarding processes.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Problem-solving

Tools

Applicant tracking systems (ATS)

CRM

Job description

Do you love developing and nurturing great relationships?

As an N2S Customer Success Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S.

Location: Remote from NY/ NJ

Qualifications:

• Must have 7+ years of overall experience in the Staffing & Recruiting Industry and 5+ years of experience in account management role.
• The ideal candidate must have started their career with hands-on recruiting and eventually moved up the ladder as an Account/Client Relationship Manager.
• Strong understanding of working with VMS and MSP based accounts.
• Any experience working with a Hybrid/Offshore delivery model will be a plus.
• Proven experience in staffing, recruiting & account management, supporting client/ MSP programs from a supplier side.
• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Excellent reputation and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be a self driven and highly motivated individual.
• Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities:

• Be the single point of contact for our Fortune 500 clients
• Build long-term client partnerships to understand their challenges and provide solution.
• Maximize market share with a client to make us their trusted staffing supplier.
• Qualify new job orders and work with the delivery lead for better coverage and support.
• Present candidates to Hiring Managers and follow up for feedback .
• Coordinate with Client to schedule candidate interviews and onboarding.
• Coordinate with recruiting team including screening, orientation, and placement of candidates.
• Use CRM/ATS (Job Diva) to manage activities.
• Conduct client visits to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.

Additional Requirements:

• Must be open to travel across the country, especially locally, and support clients from their offices.
• Availability to work outside regular office hours, if needed.

Benefits of working at N2S:

• Uncapped Commissions
• 100% Contribution to Health/Dental/Vision

Apply now or email your resume to [e-mail]

We can't wait to hear from you!