Customer Success Manager, Business Services (Remote - Eastern Time Zone)

Risk Solution Group; Philadelphia (Philadelphia County); Remote; USD 90,000 - 118,000; Full time

Job summary

A leading risk management solutions company is seeking a candidate in Philadelphia for a role focused on customer success and sales. The position includes a competitive base salary and commissions, comprehensive benefits, and opportunities for professional growth. Ideal candidates have a bachelor's degree and at least three years of relevant experience in sales or customer success.

Benefits

Comprehensive health benefits including medical, dental, and vision

401(k) with matching contributions

Employee Share Purchase Plan

Opportunities for professional growth

Supportive work environment

Qualifications

• Minimum 3 years of customer success or sales experience required.
• Experience in financial services and fintech preferred.
• Ability to collaborate effectively with customers.

Responsibilities

• Engage with clients to ensure product performance and ROI.
• Assess client needs and identify sales opportunities.
• Resolve service delivery issues collaboratively.

Skills

Consultative skills

Organizational skills

Project management

Communication skills

Customer interaction

Education

Bachelor's degree in Business

Job description

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Base salary range up to $117,800
- Uncapped commission potential, allowing for significant earning opportunities
- Comprehensive health benefits including medical, dental, and vision coverage
- 401(k) with matching contributions and an Employee Share Purchase Plan
- Opportunities for professional growth and participation in Employee Resource Groups
- Supportive work environment that values diversity and inclusion

What to Expect (Job Responsibilities):
- Engage with clients post-implementation to ensure product performance and return on investment (ROI)
- Assess additional client needs and identify sales opportunities during interactions
- Prepare and maintain client correspondence as per the established communication plan
- Resolve service delivery issues by collaborating with internal teams to ensure client satisfaction
- Drive continuous improvement by analyzing performance metrics and suggesting enhancements

What is Required (Qualifications):
- Minimum 3 years of customer success or sales experience
- Bachelor's degree in Business or equivalent work experience
- Experience working with clients in various industries, including financial services and fintech
- Strong consultative skills with the ability to collaborate effectively with customers
- Excellent organizational, project management, and communication skills

How to Stand Out (Preferred Qualifications):
- Experience in risk management or related fields
- Familiarity with data analytics and reporting tools
- Proven track record of exceeding sales targets or improving customer satisfaction metrics
- Ability to adapt to fast-paced and changing environments
- Multilingual skills

#RiskManagement #CustomerSuccess #SalesOpportunities #DiversityAndInclusion #CareerGrowth

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