Customer Success Manager, Business Services (Remote - Eastern Time Zone)

RELX; Philadelphia (Philadelphia County); Remote; USD 118,000; Full time

Job summary

A leading company in risk management solutions seeks a customer success professional for a role dedicated to client engagement and ensuring product performance. This position offers a competitive salary, uncapped commission potential, comprehensive health benefits, and opportunities for professional development within a diverse and inclusive environment.

Benefits

Comprehensive health benefits including medical, dental, and vision

401(k) with company match

Employee Share Purchase Plan

Opportunities for professional growth

Supportive work environment prioritizing diversity and inclusion

Qualifications

• 3+ years of customer success or sales experience.
• Experience in financial services, fintech, or credit.
• Strong organizational and project management skills.

Responsibilities

• Engage with clients for product performance inquiries.
• Prepare and maintain client correspondence.
• Collaborate with the product team to enhance client experience.

Skills

Organizational skills

Project management

Written communication

Verbal communication

Education

Bachelor's degree in Business

Job description

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Salary up to $117,800
- Uncapped commission potential
- Comprehensive health benefits including medical, dental, and vision
- 401(k) with company match and Employee Share Purchase Plan
- Opportunities for professional growth and participation in Employee Resource Groups
- Supportive work environment prioritizing diversity and inclusion

What to Expect (Job Responsibilities):
- Engage with clients post-implementation to address product performance inquiries and ensure ROI
- Optimize client contacts to assess additional needs and uncover sales opportunities
- Prepare and maintain regular client correspondence as per the communication plan
- Resolve service delivery or quality issues raised by clients, collaborating with internal teams
- Collaborate with the product team to enhance client experience with the company's solutions

What is Required (Qualifications):
- 3+ years of customer success or sales experience
- Bachelor's degree in Business or equivalent work experience
- Experience working with customers in various industries, such as financial services, fintech, and credit
- Strong organizational and project management skills
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Consultative skills with the ability to collaborate and explore options with customers
- Ability to work effectively in a team environment, soliciting input and feedback

#RiskManagement #CustomerSuccess #SalesOpportunity #DiversityAndInclusion #CareerGrowth

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