Enterprise Customer Success Manager

Juicebox; San Francisco (CA); On-site; USD 205,000 - 265,000; Full time

Benefits offered by this job

Generous benefits including medical, dental, and vision

Lunch stipend

Job summary

Juicebox is seeking a Customer Success Manager in San Francisco to own customer relationships and drive measurable outcomes across onboarding, adoption, and renewal processes. As a key player in a high-growth SaaS environment, you will serve as an advisor and enable AI workflows while managing multiple customer conversations simultaneously.

The ideal candidate will have over 6 years of experience in Customer Success, high-value account management, and a track record of driving customer growth. This role requires a builder mindset and executive presence.

The position is onsite in San Francisco, with a compensation package including base salary plus commission for an OTE target of $205K-$265K, along with generous benefits.

Qualifications

• 6+ years in Customer Success or related fields with a focus on renewals.
• Experience managing high-value enterprise accounts.
• Ability to engage senior stakeholders.

Responsibilities

• Own portfolio of customers to drive onboarding and renewal.
• Lead customer success plans and align on key metrics.
• Identify and close expansion opportunities proactively.

Skills

Customer Success

Strategic Account Management

Enterprise SaaS

Stakeholder Management

Revenue Growth

Job description

About Juicebox

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early‑stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest‑growing AI SaaS companies in the world.

Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

The Role

Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.

Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you’ll often be managing onboarding, expansion, and renewal motions simultaneously.

You’ll help define what Customer Success looks like in an AI‑first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You’ll do it alongside a low‑ego, collaborative team and work directly with a VP of CS who has built world‑class organizations at Gong, Slack, and Zendesk.

You Will

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.

• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.

• Drive adoption of AI‑native workflows, guide change management, and help customers reach their first “aha” moment and beyond.

• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.

• Identify and close expansion opportunities across teams, stakeholders, and product offerings.

• Build trusted, multi‑threaded relationships with end users, champions, TA Ops leaders, and hiring managers.

• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.

• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

You Have

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high‑value enterprise accounts.

• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.

• A track record of exceeding commercial goals and driving customer growth.

• The ability to manage multiple customer conversations and priorities simultaneously.

• A builder mindset and comfort operating in ambiguity before a playbook exists.

• Executive presence and confidence engaging senior stakeholders.

• Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.

Location

In or willing to relocate to SF (in‑person 5 days a week)

Compensation

Base + Commission for OTE targets of 205 - 265K USD. Generous benefits, including medical, dental, and vision. Lunch stipend.