Post PTO Success Manager

Qcells North America; Irvine (CA); Remote; USD 103,000 - 165,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Post PTO Success Manager, der für die Entwicklung und Ausführung von Prozessen verantwortlich ist, die es Hausbesitzern ermöglichen, ihre Third Party Owned (TPO) Systeme zu übertragen oder zu kaufen. In dieser Schlüsselrolle sind Sie der Hauptansprechpartner für Geschäftspartner und verwalten Beziehungen zu Dienstleistungspartnern. Sie werden auch die Möglichkeit haben, das Wachstum des Unternehmens zu unterstützen, indem Sie Initiativen zur Verbesserung von Geschäftsprozessen und Kosteneinsparungen identifizieren. Wenn Sie eine Leidenschaft für Projektmanagement und Kundenbeziehungen haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 5+ Jahre Erfahrung in Kreditoperationen oder Kundenservice.
• Starke Projektmanagementfähigkeiten zur Verwaltung mehrerer Projekte.

Responsibilities

• Entwicklung von Prozessen für den Transfer und Kauf von TPO-Systemen.
• Projektmanagement von Plattformverbesserungen und Schnittstellen mit Stakeholdern.

Skills

Projektmanagement

Kundenbeziehungsmanagement

Prozessverbesserungen

Vertragsübertragungen

Education

Bachelor-Abschluss

Tools

CRM-Software

Job description

Join to apply for the Post PTO Success Manager role at Qcells North America

This range is provided by Qcells North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$103,000.00/yr - $165,000.00/yr

Description

The Post PTO (Permission to Operate) Success Manager is responsible for creating and executing the process for Homeowners to transfer the ownership or purchase their Third Party Owned (TPO) systems. The manager will manage relationships with servicing partners, analyze customer inquiries, and be the main point of contact to our business partners across the organization. This role will support and contribute to the business's operations in scaling the company’s growth. This position reports to the Head of EnFin Strategy & Ops or another member of senior management that the President of EnFin or Head of EnFin Strategy & Ops may designate. Candidates may work out of our corporate offices in the following locations: Remote, USA.

Responsibilities

1. Develop process & policies of Transfer and Buyout of TPO (Third Party Owned) system
2. Execute Transfer and Buyout related tasks with relevant stakeholders under EnFin and its affiliates
3. Execute TPO customer’s Transfer and/or Buyout request and manage those requests’ status
4. Manage business initiatives to support EnFin contractual obligations throughout the PPA or Lease term
5. Support Servicing Vendor in executing TPO Product Guidelines and EnFin policies
6. Coordinate across EnFin Organization and third-party vendors for servicing and O&M priorities
7. Project manage key platform/ process enhancements by developing business requirements and interfacing with EnFin enterprise stakeholders
8. Maintain knowledge of the organization’s products, services, and customer service policies and update procedures as needed
9. Other duties as assigned

Required Qualifications

1. Bachelor's degree
2. 5+ years of work experience in a credit operations, customer service, or administrative role
3. Strong project management skills with an ability to manage multiple, concurrent projects to meet aggressive deadlines
4. Desire to proactively engage with business partners to identify opportunities for business process improvements and cost savings
5. Familiarity with customer-relationship management (CRM) software programs
6. Previous experience working in solar finance / contract transfers and assumptions
7. Advanced knowledge of business operations and project planning
8. Exceptional ability to identify future business opportunities and mitigate compliance risks

Note: The job description contains some formatting issues and repetitive content, which have been corrected for clarity and professionalism.