Customer Success Manager, Global Seller Supply Chain

Amazon; Santa Monica (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Amazon is seeking a Sr. Customer Success Manager for their Global Seller Supply Chain team. This role focuses on enhancing seller experiences, optimizing operational processes, and driving results in a cross-functional environment. Candidates should possess strong leadership and analytical skills, combined with fluency in Chinese and English.

Qualifications

• 5+ years of experience in Sales, Operations, Finance, or Business Analysis required.
• Proficiency in creating reports and optimizing processes.
• Advanced Excel and moderate SQL experience necessary.

Responsibilities

• Identify and address customer pain-points by working with cross-functional teams.
• Drive education for account managers and sellers related to product features.
• Own the operational planning in the seller journey domain.

Skills

Sales

Operations

Business Analysis

Advanced Excel

SQL

Verbal/Writing skills in Chinese

Verbal/Writing skills in English

Education

Bachelor's degree in a technical or business-related field

Job description

Sr. Customer Success Manager, Global Seller Supply Chain

Job ID: 2974171 | Amazon (Shanghai) International Trading Company Limited Shenzhen Branch

Customer Success Manager, PMO Global Seller Supply Chain
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 20 overseas marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

Amazon Global Selling is looking for a dynamic, highly motivated Program Operations Manager to join the central PMO team. The ideal candidate is eager to lean to customers, has a track record of success at driving results, partnering cross functionally, and has best-in-class oral and written communication skills.

As a Customer Success Manager, you will identify & address customer pain-points by working with a cross-functional team (both internal & external) to create/execute/optimize SOPs and to support the new product/solution launches. You will be able to build accurate forecasting, metrics, tools and reports to ensure results.

This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun!


The key roles and responsibilities that fit this scope are:

* Has an assigned Seller journey domain
* Goes deep into a Seller Experience and industry knowledge and have deep insights of the seller journey of owned domain
* Drives GTM, education for AM and Sellers of the products in the defined domain
* Could owns the OP planning in the defined domain
* Partner with product manager of the domain to drive product features, contributes to PR FAQs in form of quality VoS.

BASIC QUALIFICATIONS

1. Bachelor's degree, technical or business-related field preferred.
2. 5+ years of experience in Sales, Operations, Finance, Business Analysis.
3. Proficiency in creating reports, optimizing processes, driving alignment and delivering business results.
4. Advanced Excel skills and moderate SQL experience.
5. Outstanding verbal/writing skills in Chinese and English.

PREFERRED QUALIFICATIONS

1. Business intelligence experience.
2. Supply chain/logistic experience and background.
3. Previous working experience on program/product management.



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