Senior Customer Success Manager, Mandarin Speaking Required, Home & Lifestyle, Furniture

Amazon; Santa Monica (CA); On-site; USD 72,000 - 154,000; Full time

Job summary

Join a leading company as a Senior Customer Success Manager where you will lead growth for Fortune 500 retail brands on a major e-commerce platform. This role involves creating vendor strategies, analyzing data trends, and ensuring operational excellence while working with diverse stakeholders to enhance customer experiences.

Benefits

Medical benefits

Financial benefits

Equity and sign-on payments

Qualifications

• 4+ years of vendor or client-facing experience.
• Experience in Account Management, Vendor Management.
• Proficient in data manipulation and interpreting results.

Responsibilities

• Develop and execute strategic business plans with vendors.
• Analyze data trends and provide actionable recommendations.
• Collaborate with cross-functional teams for operational success.

Skills

Fluent in Mandarin

Data analysis

Relationship management

Time management

Communication skills

Education

Bachelor's degree

Master’s Degree or equivalent

Tools

Microsoft Excel

Business intelligence tools (Tableau, Salesforce)

Job description

Join to apply for the Senior Customer Success Manager, Mandarin Speaking Required, Home & Lifestyle, Furniture role at Amazon.

This role is based out of an approved Amazon Corporate office location in Seattle, WA.

Description

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

A day in the life

• Review performance metrics and present recommendations during vendor meetings
• Collaborate with cross-functional teams to resolve operational challenges
• Guide vendors on utilizing Amazon tools and systems effectively
• Participate in strategic planning sessions with category managers
• Support continuous improvement initiatives across the organization

About The Team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Fluent in Mandarin
• Bachelor's degree
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Experience in relationship management
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Time management

Preferred Qualifications

• Bilingual in Mandarin & English, Bachelor’s degree, Master’s Degree, or equivalent
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Experience rapidly adapting to change and dealing with ambiguity
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience
• Experience working with diverse stakeholders and teams
• Project management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2977787