Customer Success Manager

HungerRush; Houston (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

HungerRush is seeking a Customer Success Manager to enhance customer relationships and drive growth for restaurant clients. This remote role involves managing accounts, promoting product adoption, and ensuring customer satisfaction. Ideal candidates will have experience in customer-facing roles and strong communication skills.

Qualifications

• 1 – 2 years in Customer Success or Account Management.
• Proven ability to manage accounts focusing on growth and retention.
• Excellent communication and presentation skills.

Responsibilities

• Act as primary contact for assigned accounts, building trusted relationships.
• Identify upselling opportunities and monitor account health.
• Collaborate with Sales and Support teams to resolve customer challenges.

Skills

Communication

Project Management

Customer Relationship Management

Data Analysis

Education

Bachelor’s Degree or equivalent professional experience

Tools

Salesforce

Job description

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Who We Are

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com.

Job Overview

HungerRush is seeking a driven Customer Success Manager to manage a portfolio of restaurant customers, driving long-term relationships and business growth. In this role, you will ensure customers are satisfied, retained, and continually expanding their use of HungerRush’s solutions. You will oversee the entire post-sale lifecycle, identifying cross-sell opportunities, promoting product adoption, and providing strategic guidance to help customers achieve their business objectives with our solutions. This role focuses on managing a high volume of SMB accounts, increasing product adoption, and mitigating churn through proactive, yet scalable, customer engagement.

This is a remote role.

What You Will Do

Customer Ownership & Growth

• Act as the primary point of contact for assigned accounts with a scaled, high-efficiency engagement model and build trusted advisor relationships with key decision-makers.
• Identify upselling opportunities within the current customer portfolio leveraging analytics and sales data to expand brand adoption of POS and value-added services.

Strategic Engagement

• Deliver tailored success plans using data-driven insights to define clear success criteria, and track progress toward outcomes.
• Monitor account health through product usage metrics, engagement patterns, and customer feedback, and initiate outreach based on key triggers.
• Collaborate with executive sponsors to maintain high-level stakeholder engagement and influence renewal outcomes across your portfolio.

Risk Management & Retention

• Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health.
• Escalate at-risk customers and concerns through internal channels and lead cross-functional efforts to address complex issues.

Internal Collaboration & Advocacy

• Partner with Sales and Marketing to align on messaging, share customer stories, and develop segment-specific engagement strategies.
• Work with Support and Product teams to surface and resolve recurring customer challenges.
• Participate in ongoing product training, knowledge sharing, and best practice initiatives within the Customer Success team to continuously improve processes and team effectiveness.

Required Qualifications

• 1 – 2 years in Customer Success, Account Management, or a consultative customer-facing role.
• Proven ability to manage a portfolio of accounts with a focus on relationship growth, retention, and satisfaction.
• Excellent communication, presentation, and facilitation skills.
• Comfort using data to drive recommendations and demonstrate business impact.
• Strong organizational, project management, and time management abilities.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce).
• SaaS or restaurant technology experience.
• Familiarity with POS systems and value-added services (marketing, delivery, loyalty, etc.).
• Bachelor’s Degree or equivalent professional experience.

Additional Information

This position is open to candidates authorized to work in the United States without sponsorship. Currently, HungerRush cannot support visa sponsorship for this role.

HungerRush is an Equal Opportunity Employer and does not discriminate based on any protected status.