Client Success Manager (CSM) - CIS

DXC Consulting & Engineering Services; League City (TX); Remote; USD 90,000 - 110,000; Full time

Job summary

A leading consulting and engineering services company seeks a Client Success Manager to drive revenue growth and manage client relationships. This remote role involves strategic planning and collaboration with diverse teams to meet client needs and financial goals. Candidates should have a Bachelor's degree and 5-7 years of relevant experience, particularly in healthcare and consumer retail.

Qualifications

• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Experience in Healthcare & Consumer Retail Industry.
• Ability to operate independently while aligning with broader company objectives.

Responsibilities

• Deliver revenue growth in one or more client accounts.
• Lead a virtual team coordinating all CES activities and personnel.
• Identify and manage client opportunities for strategic growth.

Skills

Client relationship management

Strategic planning

Team leadership

Interpersonal skills

Communication

Education

Bachelor's degree in a relevant field

Job description

3 weeks ago Be among the first 25 applicants

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: This is a remote position; however, candidates must be located in one of the following areas: Southlake, TX; Akron, OH; Santa Clara, CA; Palo Alto, CA; Santa Monica, CA; or Silicon Valley, CA. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Overview

Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities

• Responsible with Market partners for account planning leveraging Industry SMEs
• Responsible for the generation and management of the sub-$5M pipeline
• Responsible for contract renewal readiness & securing renewals
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities
• Responsible for horizon scanning and x-sell of CES offerings
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams
• Responsible for acting as the Voice of the Client within CES
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs)
• Responsible for expanding and maintaining relationships with key client stakeholders
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities
• Responsible for approving sub-$5M deals
• Responsible with Market partners for accurate forecasting of revenue and margin
• Accountable for ensuring all contractual delivery obligations are met
• Responsible for leading a virtual team of consisting of all CES personnel working on their account
• Accountable for client satisfaction with delivered work
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget
• Responsible for driving speed of resourcing
  
  

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Proficiencies in strategic planning, client relationship management, and team leadership
• Experience is interaction with C-level executives. Senior Director and Directions.
• Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management
• Experience in Healthcare (HLS) & Consumer Retail ( CR) Industry.
• Continuous learner that stays abreast with industry knowledge and technology
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.
  
  

Location: This is a remote position; however, candidates must be located in one of the following areas: Southlake, TX; Akron, OH; Santa Clara, CA; Palo Alto, CA; Santa Monica, CA; or Silicon Valley, CA. Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.

Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Consulting & Engineering Services by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Houston, TX $95,000.00-$95,000.00 1 week ago

Houston, TX $90,000.00-$100,000.00 4 days ago

Houston, TX $70,000.00-$80,000.00 1 day ago

Customer Success Manager - Energy Commodities

Houston, TX $72,000.00-$82,000.00 1 day ago

Customer Success Lead, Strategic Accounts

Houston, TX $115,000.00-$140,000.00 2 weeks ago

Business Technology Platform - Senior Customer Success Manager- South

Senior Customer Implementation and Success Lead

Houston, TX $150,000.00-$185,000.00 2 days ago

Medical Supply Customer Care Service Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.