Customer Success Manager

FOBA; Hartford (CT); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager to enhance customer onboarding and retention. The ideal candidate will have experience in client-facing roles, with a focus on driving product adoption and customer satisfaction. This fully remote position allows candidates from several states, offering a competitive salary and comprehensive benefits, including health and flexible paid time off.

Benefits

Health, dental, and vision insurance

401(k) plan with company match

Flexible paid time off

Fully remote work environment

Company Paid Volunteer Days

Qualifications

• 3 to 5 years’ experience in a client-facing role.
• Experience in the Food and Beverage industry or Supply Chain is a plus.
• Ability to be a positive team player.

Responsibilities

• Onboard customers and drive the initial implementation.
• Drive adoption of the TraceGains product.
• Assist in identifying opportunities for revenue growth.

Skills

Strong oral skills

Written communication

Presentation skills

Customer service skills

Education

B.S. or B.A degree

Job description

Job Title: Customer Success Manager
Supervisor: Senior Director, Customer Success Management
Department: Customer Success
Date prepared: 05/29/2025
Salary Range: $70,000 - $100,000, based on qualifications and experience (Plus additional targeted bonus)
Location: Remote - Preferred States: Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, and Wisconsin.

Job Summary:
The Customer Success Manager (CSM) will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer.

Essential Duties/Responsibilities:

• Onboard customers and drive the initial implementation and integration while effectively managing customer expectations
• Drive adoption of the TraceGains product within the customer base
• Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing, and Finance
• Develop methods of account management that allow for continuous improvement in customer satisfaction and retention rates
• Build strong customer relationships from the user level to the executive sponsor
• Assist in identifying opportunities for revenue growth
• Collaborate with our Finance department to manage the renewal process
• Act as an escalation point for customer issues
• Be a TraceGains product expert and assist Revenue team members during the sales process, by bringing real world examples of how existing customers have used TraceGains

Minimum Job Requirements:

• Onboard customers and drive the initial implementation and integration while effectively managing customer expectations
• B.S. or B.A degree
• 3 to 5 years’ experience in a client facing role
• Previous experience consulting, and/or customer service/support skills
• Strong oral, written, and presentation skills
• Prior experience as a Customer Success Manager and/or
• onboarding/implementing customers in a SaaS company is a huge plus
• Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
• Ability to be a positive team player, willing to grow and change
• Occasional travel is required for department meetings, all company events, in-person seminars/networking events, etc.
• Successful completion of a drug and background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations

Why you’ll want to join us:

Founded in 2008, TraceGains connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. On average, companies find 80% of their suppliers already on TraceGains Network, allowing them to connect and collaborate instantly.

Plus, we offer great benefits, including:

• Health, dental, vision, life insurance, AD&D, STD, and LTD coverage, supplemental (accident, hospital & indemnity, and hospital) coverage, paid parental leave, pet insurance, identity theft, and more!
• Fully remote work environment.
• Flexible paid time off available on your date of hire
• A 401(k) plan and company match for saving for your future
• Company Paid Volunteer Days
• Advancement opportunities and promoting from within

TraceGains provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants must be over the age of 18 and have proof of authorization to work in the U.S. for consideration.

TraceGains participates in E-Verify and will provide the federal government with your I-9 information upon hire to confirm that you are authorized to work in the U.S.

Employees interested in applying:
Please reach out to your HR Department for details.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $70,000 - $100,000 USD per year.This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.