OpenBlue Customer Success Manager (remote)

Freddie Mac; Milwaukee (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in Building Technology Solutions seeks a Customer Success Leader to drive exceptional customer experiences across multi-million dollar accounts. The role involves collaborating with sales teams and improving customer outcomes in a remote work environment. Ideal candidates hold a Bachelor's degree and have 5+ years of experience in Customer Success in B2B SaaS, with a passion for engagement and results.

Qualifications

• 5+ years in a Customer Success role in B2B and SaaS environment.
• Experience with multi-million-dollar customers.
• Demonstrated success in building and scaling a Customer Success team.

Responsibilities

• Lead a culture of Customer Success to ensure optimal customer experiences.
• Drive customer satisfaction and outcomes for existing and new customers.
• Identify opportunities for continuous improvement in processes and technology.

Skills

Customer Success

Account Management

Sales

Process Improvement

Education

Bachelor's degree

Tools

HVAC systems

Building automation systems

Energy management tools

Job description

Employer Industry: Building Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the United States
- Lead a culture of Customer Success and influence customer satisfaction
- Collaborate with cross-functional teams in a supportive environment
- Engage with multi-million-dollar customers and drive impactful change

What to Expect (Job Responsibilities):
- Lead a culture of Customer Success to ensure optimal customer experiences
- Collaborate with sales partners to execute the customer success strategy
- Drive customer satisfaction and outcomes for existing and new customers
- Increase renewal rates and reduce churn through effective customer success practices
- Identify opportunities for continuous improvement in processes and technology

What is Required (Qualifications):
- Bachelor's degree
- 5+ years in a Customer Success role in a B2B and SaaS environment
- 5+ years of experience in Customer Success, Account Management, and/or Sales
- Demonstrated success in building and scaling a Customer Success team
- Experience with multi-million-dollar customers and delivering training

How to Stand Out (Preferred Qualifications):
- Familiarity with HVAC systems, building automation systems, and energy management tools

#BuildingTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InnovativeSolutions

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