Customer Success Manager

Horizon Meadows Partners; Fresno (CA); On-site; USD 80,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Professional development opportunities

Wellness programs

Job summary

Horizon Meadows Partners in Fresno, CA seeks a Customer Success Manager to ensure clients achieve their goals and maximize the value of our renewable energy solutions.

You will monitor client performance, provide regular reports, and offer training and support. A bachelor’s degree and experience in customer success or renewables are preferred.

We offer health insurance, a robust retirement plan, professional development opportunities, and a strong commitment to sustainability and community impact.

Qualifications

• Bachelor’s degree in business, marketing, or related field or equivalent experience.
• Proven experience in customer success or client services, preferably in renewables or energy sector.
• Excellent communication and interpersonal skills with clients.
• Strong analytical and problem-solving abilities to address client needs.
• Ability to manage multiple projects independently.
• Familiarity with project management tools and software.

Responsibilities

• Develop and maintain strong client relationships to ensure satisfaction and success.
• Monitor client projects and provide regular updates and support.
• Identify upsell and cross-sell opportunities with existing clients.
• Collaborate with sales and technical teams to ensure seamless delivery of solutions.
• Analyze client feedback and data to identify trends and areas for improvement.
• Stay informed about industry trends in renewables and best practices.

Skills

Relationship management

Communication skills

Analytical skills

Problem-solving

Independent work

Education

Bachelor's degree or equivalent experience

Tools

Project management tools

Job description

Horizon Meadows Partners, a Fresno, CA-based company, seeks a Customer Success Manager for a FULL_TIME position. You will ensure clients achieve their goals and maximize the value of our renewable energy solutions.

As a Customer Success Manager, you will monitor client performance, provide regular reports, and offer training and support. You will also identify opportunities for improvement and implement strategies to enhance client satisfaction.

You will work closely with our team of renewable energy experts in Fresno, CA, a city known for its rich agricultural history and commitment to sustainability. Our workplace culture fosters collaboration and innovation, with a strong focus on sustainability and community impact. Fresno's vibrant downtown area, including the historic Fresno County Fairgrounds, provides a dynamic backdrop for our work. We value diversity and inclusion, ensuring that our team reflects the community we serve. Our office is designed to promote a healthy work-life balance, with plenty of green spaces and wellness programs. We believe in giving back to the community, supporting local initiatives and events. Our team is passionate about renewable energy, and we strive to make a tangible difference in the fight against climate change.

The salary range for this position is between $80,000 and $123,262 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. The company offers a robust retirement plan, with options such as a 401(k) or pension scheme, to help employees save and plan for their future. Additionally, professional development opportunities are available, allowing employees to enhance their skills and advance their careers within the organization.

You will need a bachelor's degree in business, marketing, or a related field. Experience in customer success, project management, or renewable energy is preferred. Strong communication and analytical skills are essential.

What you will do:

1. Develop and maintain strong relationships with our clients to ensure their satisfaction and success.
2. Monitor client projects and provide regular updates and support to address any issues or concerns.
3. Identify opportunities for upselling and cross-selling our services to existing clients.
4. Collaborate with our sales and technical teams to ensure seamless delivery of our solutions.
5. Analyze client feedback and data to identify trends and areas for improvement.
6. Stay up-to-date with industry trends and best practices in the renewable energy sector.

What we need:

1. A bachelor's degree in a related field or equivalent experience.
2. Proven experience in a customer success or client services role, preferably in the renewable energy or energy sector.
3. Excellent communication and interpersonal skills to build and maintain strong client relationships.
4. Strong analytical and problem-solving skills to identify and address client needs.
5. Ability to work independently and manage multiple projects simultaneously.
6. Familiarity with project management tools and software.