Customer Success Manager

Gravitee; Denver (CO); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Gravitee, a leader in API management and AI security, seeks a Customer Success Manager to guide enterprise deployments from kickoff through architecture integration and platform launch. You will serve as a strategic guide and technical project lead, driving rapid time-to-value for map- and multi-stakeholder programs.

This role blends enterprise sales experience with hands-on implementation, requiring collaboration with Solutions Engineering, Support, and Product teams.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment.
• Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security.
• Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams.
• Strong project management skills, with the ability to balance multiple client launches against tight timelines.
• High technical literacy — comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives.
• Willingness to travel as needed for key client kickoffs, on-site workshops, and team alignments.

Responsibilities

• Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch, and long-term value realization.
• Act as the primary project lead and trusted technical advisor for enterprise accounts navigating complex API management and AI security deployments.
• Partner closely with Solutions Engineering, Support, and Product teams to resolve technical deployment roadblocks, clear integration friction, and escalate client requirements.
• Develop customized customer success plans, defining clear onboarding milestones, technical success metrics, and platform adoption targets.
• Monitor account health, platform usage, and technical risk indicators to proactively mitigate churn and identify expansion opportunities.
• Lead quarterly business reviews and executive alignment sessions to showcase ROI and map out future architecture goals.

Skills

Enterprise sales

Technical curiosity

Execution skills

Project management

Technical literacy

Travel willingness

Job description

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.

• The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security
• The Momentum: A high-growth Leader - combining market credibility with startup speed
• The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure

Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

The Role and Why It Exists

Gravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth.

AI and modern architecture are rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager, you will serve as the strategic guide and technical project lead driving successful enterprise platform deployments. Unlike traditional relationship-only CS roles, this position is heavily rooted in technical implementation, onboarding execution, and driving rapid time-to-value. You will guide enterprise accounts from initial contract signing through architecture integration, platform launch, and long-term expansion.

What You Will Be Doing

Your responsibilities will include, but are not limited to:

• Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch, and long-term value realization.
• Act as the primary project lead and trusted technical advisor for enterprise accounts navigating complex API management and AI security deployments.
• Partner closely with Solutions Engineering, Support, and Product teams to resolve technical deployment roadblocks, clear integration friction, and **escalate** client requirements.
• Develop customized customer success plans, defining clear onboarding milestones, technical success metrics, and platform adoption targets.
• Monitor account health, platform usage, and technical risk indicators to proactively mitigate churn and identify expansion opportunities.
• Serve as the internal voice of the customer, bringing field feedback directly to Engineering and Product leaders to inform product roadmaps.
• Lead quarterly business reviews and executive alignment sessions to showcase ROI and map out future architecture goals.

The right candidate will bring a combination of enterprise sales experience, technical curiosity, and strong execution skills:

• 5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment.
• Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security.
• Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams.
• Strong project management skills, with the ability to balance multiple client launches against tight timelines.
• High technical literacy — comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives.
• Willingness to travel as needed for key client kickoffs, on-site workshops, and team alignments.

What You Will Get at Gravitee

• Comprehensive medical, dental, and vision coverage
• 401K program with company participation
• Equity participation through our employee stock option plan
• Generous paid time off, plus U.S. national holidays
• Dedicated mental health days with an annual wellness allowance
• Your birthday off to celebrate your day
• Professional development allowance to support your growth and career progression
• Quarterly team outings and an annual company offsite
• Flexible, hybrid work environment with access to Gravitee hubs
• The opportunity to work alongside some of the most talented people in the API and platform technology space
• A global, inclusive culture that values impact, collaboration, and growth

Salary: OTE up to $125,000

At Gravitee, we believe diverse perspectives make better products and stronger teams. No employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.