Customer Success Manager

Gravitee Topco Limited.; Denver, Northern (CO, KY); Hybrid; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K program

Equity participation

Generous paid time off

Mental health days

Wellness allowance

Birthday off

Professional development allowance

Team offsite

Hybrid work environment

Job summary

Gravitee is expanding its new business sales team and seeks a Customer Success Manager to guide enterprise API, events, and AI-agent deployments. You will lead technical implementations, onboarding, and time-to-value for large accounts—bridging engineering with executive stakeholders.

You will partner with Solutions Engineering, Support, and Product to resolve deployment challenges, define success metrics, and drive platform adoption across North America.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Implementation or Professional Services in fast-paced B2B SaaS.
• Strong affinity for developer platforms, API management, event-driven architectures, or enterprise security.
• Proven track record leading complex technical implementations for enterprise accounts.
• Strong project management skills and ability to balance multiple launches.
• High technical literacy for dialogue with architects, security teams, and executives.
• Willingness to travel for client kickoffs, on-site workshops, and alignments.

Responsibilities

• Own the technical implementation lifecycle from kickoff to platform launch and long-term value realization.
• Serve as primary project lead and trusted technical advisor for enterprise accounts.
• Collaborate with Solutions Eng., Support, and Product to remove deployment roadblocks.
• Develop customer success plans with onboarding milestones and success metrics.
• Monitor account health, platform usage, and risk to mitigate churn and drive expansions.
• Represent the voice of the customer to Engineering and Product for roadmap input.
• Lead quarterly business reviews and executive alignment on ROI and architecture goals.

Skills

Customer success

Technical account management

Implementation

Professional services

Developer platforms

API management

Event-driven architecture

Enterprise security

Travel willingness

Job description

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.

We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.

Why join us?

• The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security
• The Momentum: A high-growth Leader - combining market credibility with startup speed
• The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure

Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

The Role and Why It Exists

Gravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth.

AI and modern architecture are rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager, you will serve as the strategic guide and technical project lead driving successful enterprise platform deployments. Unlike traditional relationship-only CS roles, this position is heavily rooted in technical implementation, onboarding execution, and driving rapid time-to-value. You will guide enterprise accounts from initial contract signing through architecture integration, platform launch, and long-term expansion.

What You Will Be Doing

Your responsibilities will include, but are not limited to:

• Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch, and long-term value realization.
• Act as the primary project lead and trusted technical advisor for enterprise accounts navigating complex API management and AI security deployments.
• Partner closely with Solutions Engineering, Support, and Product teams to resolve technical deployment roadblocks, clear integration friction, and escalates client requirements.
• Develop customized customer success plans, defining clear onboarding milestones, technical success metrics, and platform adoption targets.
• Monitor account health, platform usage, and technical risk indicators to proactively mitigate churn and identify expansion opportunities.
• Serve as the internal voice of the customer, bringing field feedback directly to Engineering and Product leaders to inform product roadmaps.
• Lead quarterly business reviews and executive alignment sessions to showcase ROI and map out future architecture goals.

Essential Skills

The right candidate will bring a combination of enterprise sales experience, technical curiosity, and strong execution skills:

• 5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment.
• Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security.
• Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams.
• Strong project management skills, with the ability to balance multiple client launches against tight timelines.
• High technical literacy — comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives.
• Willingness to travel as needed for key client kickoffs, on-site workshops, and team alignments.

What You Will Get at Gravitee

• Comprehensive medical, dental, and vision coverage
• 401K program with company participation
• Equity participation through our employee stock option plan
• Generous paid time off, plus U.S. national holidays
• Dedicated mental health days with an annual wellness allowance
• Your birthday off to celebrate your day
• Professional development allowance to support your growth and career progression
• Quarterly team outings and an annual company offsite
• Flexible, hybrid work environment with access to Gravitee hubs
• The opportunity to work alongside some of the most talented people in the API and platform technology space
• A global, inclusive culture that values impact, collaboration, and growth

Salary: OTE up to $125,000

At Gravitee, we believe diverse perspectives make better products and stronger teams. No employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.

Location: Denver, CO

Remote Status: Hybrid