Customer Success Manager

Tenable; Columbia (MD); On-site; USD 46,000 - 61,000; Full time

Job summary

Tenable is seeking a Customer Success professional to drive renewal and expansion for mid‑size Commercial customers. You will manage a client book, onboard new clients, and ensure ongoing value through regular communications and meetings.

In this role, you will collaborate with Territory Managers and Sales Engineers to safeguard client health, forecast revenue, and pursue expansion opportunities within the portfolio.

Qualifications

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business.
• Experience selling On-Demand, SaaS solution or subscription based.
• Strong understanding of the products or services offered and the ability to articulate their value to clients.
• Ability to adapt, overcome objections, and learn complex solutions.
• Strong time management skills.
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics.
• Strong oral and written communication skills are a must.
• Ability to work in a fast paced, team environment with revenue deadlines.
• Working knowledge of Google Suite and Salesforce.com.
• Ability to sit and work at a computer for extended periods of time.

Responsibilities

• Renewal and expansion for existing Tenable customers in the mid‑size Commercial segment.
• Proactively address concerns to secure long‑term relationships.
• Forecast and achieve quarterly and annual revenue targets.
• Manage a book of mid‑sized clients in Commercial or Enterprise segments.
• Onboard clients, assist with adoption, and maintain client satisfaction through value communications.
• Collaborate with Territory Managers and Sales Engineers to maintain client health and drive expansion.
• Advocate for the customer and capture feedback for internal action.
• Identify expansion opportunities through conversations and relationships.

Skills

Sales experience

Renewal skills

Communication

Time management

Teamwork

CRM experience

Education

BA/BS degree

Tools

Google Suite

Salesforce.com

Job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best‑in‑class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.

Your Opportunity

• Responsible for renewing and expanding revenue within given client base


• Proactively address any concerns or challenges to secure long‑term customer relationships


• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets


• Manage a book of mid‑sized clients in our Commercial or Enterprise segmentation


• Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings


• Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities


• Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building


• May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business


• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based


• Strong understanding of the products or services offered and the ability to articulate their value to clients.


• Ability to adapt, overcome objections, and learn complex solutions


• Strong time management skills


• Consistent and documented track record for achieving monthly/quarterly/annual target metrics


• Strong oral and written communication skills are a must


• Ability to work in a fast paced, team environment with revenue deadlines


• Working knowledge of Google Suite and Salesforce.com


• Ability to sit and work at a computer for extended periods of time

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company‑paid holidays; health and wellness events; and community programs.

US Pay Range

$33.17—$44.39 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

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