Technical Support Engineer (Hybrid/Columbia MD)

Tenable Network Security, Inc.; Columbia, Northern (MD, KY); Hybrid; USD 46,000 - 61,000; Full time

Job summary

Tenable Network Security, Inc. in Columbia, MD is seeking a Technical Support Engineer to bridge our products and customers in a hybrid role.

You’ll troubleshoot complex inquiries, analyze vulnerability data, and provide clear guidance in multi‑layered environments. The role emphasizes collaboration with Sales, Customer Advocacy, R&D, and Operations, plus remote troubleshooting, lab replication of issues, and knowledge sharing.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
• Demonstrated interest in AI and Large Language Models (LLMs), with hands‑on experience professionally or personally. Willingness to adopt and help evolve AI‑driven tools designed to accelerate case resolution and elevate the customer experience
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
• Strong analytical and problem‑solving skills, with the ability to learn quickly.
• Excellent written and verbal communication; customer‑focused mindset.
• Ability to manage multiple priorities in a fast‑paced environment to help meet business and client needs.
• Flexibility to work occasional weekends or holidays.
• Must be able to work hybrid/onsite at HQ in Columbia, MD.

Responsibilities

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

Skills

Networking (TCP/IP)

Linux/Unix

macOS

Windows administration

Patch deployment

System configuration

Enterprise technical support

AI/LLMs interest

Security knowledge

Education

Bachelor’s degree in a technical field or equivalent experience

Tools

Nessus

JIRA

Salesforce

Zendesk

Splunk

ElasticSearch

Databases (Oracle/MySQL/MSSQL)

VMware

Hyper-V

AWS

Azure

Docker

Job description

Technical Support Engineer (Hybrid/Columbia MD)

US - Headquarters - Maryland - Columbia

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Demonstrated interest in AI and Large Language Models (LLMs), with hands‑on experience professionally or personally. Willingness to adopt and help evolve AI‑driven tools designed to accelerate case resolution and elevate the customer experience
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem‑solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer‑focused mindset
• Ability to manage multiple priorities in a fast‑paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Must be able to work hybrid/onsite at HQ in Columbia, MD

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc)
• Virtualization technology (VMWare, Hyper‑V, Amazon AWS, Microsoft Azure, Docker, etc)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual candidates are desirable but not required (Spanish, Portuguese)

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company‑paid holidays; health and wellness events; and community programs.

US Pay Range

$33.17 - $44.39 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

As set forth in Tenable, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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