Customer Success Manager

Nutrislice; Denver (CO); Remote; USD 75,000 - 85,000; Full time

Job summary

Nutrislice, a leader in food service technology, seeks a Customer Success Manager to enhance client satisfaction. This role involves onboarding new clients, managing relationships, and ensuring the successful use of our software solutions, all while collaborating with internal teams. With robust training and support, you'll drive client success in a fully remote environment.

Benefits

Unlimited PTO

401k with match

Medical, dental, and vision insurance

Qualifications

• 2+ years in software implementation, CSM, or account management.
• Self-driven with strong prioritization skills.
• Ability to work through complex problems and deliver training.

Responsibilities

• Onboard new customers and provide comprehensive training.
• Manage relationships and secure client renewals.
• Monitor client engagement and address issues promptly.

Skills

Problem-solving

Customer service

Communication

Organizational skills

Tools

Salesforce

ChurnZero

Job description

Company Overview:

Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations.Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication.

Role Overview:

As a Customer Success Manager at Nutrislice, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be responsible for onboarding new customers, cultivating strong relationships, overseeing ongoing success, and managing account renewals. You will document and manage clients through Salesforce and ChurnZero. This role reports to the Director of Customer Success.

Key Responsibilities:

• Onboarding:
  • Guide new clients through the onboarding process using a variety of methods including individual support and creation of generalized training materials.
  • Provide comprehensive training sessions to familiarize clients with our software, hardware, and services.
• Relationship Management & Account Renewals:
  • Develop and maintain strong relationships with key stakeholders within client organizations.
  • Understand clients' unique needs, goals, and challenges, and act as a strategic advisor extracting the expected value from Nutrislice solutions.
  • Own your book of business and secure client renewals
  • Showcase the value of Nutrislice solutions to encourage long-term partnerships.
  • Proactively advocate for Tier 0 and Tier 1 clients drive value realization throughout the customer lifecycle.
  • Collaboration with cross functional teams to ensure the success of clients.
• Ongoing Success:
  • Monitor and analyze client usage and engagement to identify opportunities for improvement and growth.
  • Proactively address any issues or concerns, working collaboratively with internal teams to provide timely solutions.
  • Offer best practices and recommendations to optimize clients' use of Nutrislice products.

Required Experience & Skills

• 2+ years working in a software implementation, CSM, or account management role at a SaaS organization
• Resourceful problem-solver with experience creatively troubleshooting business process and software problems
• Self-driven with the ability to effectively prioritize and execute tasks
• Excellent communication, customer service, attention to detail, and organizational skills
• Ability to gain the respect of our clients and be viewed as a trusted advisor
• Ability to help others work through complex problems by delivering training, broader education on self-service tools, and positive support
• Ability to identify when escalation is required and the appropriate resources to engage based on the specific situation
• Strong understanding of the SaaS business model and the importance of recurring revenue
• Familiarity with Salesforce and ChurnZero is a plus

Benefits include:

• Salary range of $75,000-$85,000
• Unlimited PTO
• Fully remote work
• 401k with match
• Medical, dental, and vision insurance coverage

Important Details:

• No visa sponsorship available.
• Reference and background checks required before the start date.
• Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.

Equal Opportunity Employer

Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.