Customer Success Manager

Tradebe; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and benefits

Student loan repayment assistance

Generous vacation and sick plans

Medical (including telehealth), dental

Vision

401k Retirement match

Flexible spending accounts (FSA)

Health savings accounts (HSA)

Agency paid life and AD&D insurance

Career ladders, professional develop.

Leadership opportunities

Great work environment and culture

Job summary

Tradebe is seeking a Customer Success Manager to cultivate strong, long-term relationships with key customers in our US environmental services business. You will act as the primary contact for critical accounts, guiding onboarding, managing renewals, and driving retention and advocacy.

You will collaborate across departments to identify value, address issues proactively, and ensure a seamless customer experience while meeting performance metrics. Travel 10-20% may be required.

Qualifications

• Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required (additional experience may be considered in lieu).
• 5+ years of experience in a customer success, experience, or technical role in the industry.

Responsibilities

• Onboard new customers and guide internal teams through implementation.
• Serve as primary non-sales contact for assigned accounts, monitor product adoption, and assist with renewals.
• Identify cross-selling opportunities and connect stakeholders to strengthen partnerships.
• Create content assets, data, and insights with Sales Operations to support customer reviews and reports.
• Proactively address customer issues by coordinating with internal teams to resolve them promptly.
• Support billing issues with Finance/Operations and help resolve discrepancies.
• Promote EHS policy compliance and safety culture across customer engagements.

Skills

Customer success

Communication skills

Organizational skills

Attention to detail

Customer-centric mindset

Travel readiness

Education

Bachelor's degree in Business Administration, Environmental, Chemistry, or related field

Tools

SAP

Job description

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do?

Make an impact!We are seeking a Customer Success Manager to join our team! In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer-centric culture that drives retention, loyalty, and advocacy. As the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.

• Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.
• Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.
• Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer's organization to strengthen partnerships and capture greater wallet share.
• Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.
• Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
• Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
• Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.

Do you have what it takes?

• Education and Experience: Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor's degree accepted.
• 5+ years of experience in a customer success or experience, or technical role in the industry.

Skills

• Knowledge of RCRA and waste profiling required.
• Strong organizational skills and attention to detail.
• Previous customer success experience, sales, or account management experience.
• Impeccable communication skills: verbal, written, and presentation skills.
• Customer-centric mindset with a win-win mentality.
• Knowledge of best practices in customer success and retention.
• High work capacity, dependable, results oriented and strong sense of urgency.
• Ability to travel 10-20% for customer meetings (quarterly).
• Proficiency in SAP is highly desirable.

What's in for you?

Why Tradebe is Right for You

• Competitive pay and benefits
• Student loan repayment assistance
• Generous vacation and sick plans
• Medical (including telehealth), dental and vision
• 401k Retirement match
Flexible spending accounts (FSA)Health savings accounts (HSA)
• Agency paid, basic life and AD&D insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities
• Great work environment and culture
• And MORE!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.