Customer Success Manager

Revvim; California (MO); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Med & dental coverage

Vision insurance

Life insurance

401(k) with matching

Flexible PTO and sick time

FSA for medical and dependent care

Professional development

Paid parental leave

Job summary

Revvim is seeking a Customer Success Manager to ensure that our clients maximize value from our paid search and SEO solutions. You will manage a diverse portfolio of enterprise brands, driving expansion and high retention through tailored strategies and strong relationships with key decision-makers.

You will partner with the Sales team to uncover growth opportunities within existing accounts, monitor outcomes, and ensure customers realize the full benefits of our platform.

Qualifications

• Experience with Google Ads, SEO, and analytics platforms.
• Agency experience managing multiple customers.
• Strong presentation skills using charts and metrics.
• Excellent verbal and written communication.
• Proven track record of growing existing business.
• Ability to analyze raw data to uncover opportunities.

Responsibilities

• Manage enterprise customer relationships and tailor strategies for success.
• Grow revenue within existing accounts by identifying and executing opportunities.
• Create scalable processes, documentation, and materials to support customer questions.
• Leverage platform data to identify strategic growth opportunities and communicate value.
• Maintain CRM hygiene for accurate forecasts and insights.
• Conduct meetings with senior executives to demonstrate business value.
• Identify expansion opportunities to increase profitability.
• Maintain high customer retention.

Tools

CRM tools

G-Suite

PowerPoint

Excel

Job description

Position: Full-time

Salary: $100,000 - $110,000

Location

Remote - Must Live in California, Illinois, or New Jersey We do not offer work visas.

Revvim Offers a Competitive Benefits Package. Including

• 100% employer paid platinum medical & dental.
• 100% paid VSP vision insurance.
• Employer sponsored life insurance.
• 401(k) with matching.
• Flexible PTO and sick time off.
• FSA medical and dependent care with matching.
• Professional development services.
• Paid time off for new parents.

Company Overview

At Revvim, we pride ourselves on providing simple, effective solutions to the most persistent problems in the paid search and SEO world. We believe that the foundation for all of the best professional relationships is trust – to that end, we value honesty and transparency, and always strive to provide just that to our employees and customers.

Position Overview

The Customer Success Manager works to ensure that our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and the Customer Success Manager drives that success every day. In this role, you'll manage a diverse book of business of high-growth brands. The Customer Success Manager works to drive value that leads to expansion, revenue growth, and customer satisfaction. You will be dedicated to finding additional opportunities within current customer accounts by establishing lasting relationships with key decision-makers. In this role, the Customer Success Manager will work with the Sales team to help expand current customer engagements by working with customers/agencies to find opportunities for growth. This person will help monitor and communicate areas in which customers are missing out on potential benefits of using our platform.

Responsibilities

• Manage and nurture relationships with enterprise customers, ensuring their success and satisfaction through tailored strategies and solutions.
• Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through implementation.
• Help create scalable processes, documentation, and materials to support customer questions.
• Gain command of our corporate message, leverage data in our platform, and identify strategic growth opportunities to help customers understand and grow their business.
• Maintain exceptional CRM hygiene to provide up-to-date and accurate ongoing forecasts.
• Conduct well-informed and consultative meetings with senior‑level executives to demonstrate the business value of our offerings.
• Identify expansion opportunities that increase profitability.
• Maintain a high retention rate.

Required Experience/Skills

• Advanced knowledge in Google Ads, SEO best practices, and analytics platforms like Google Analytics.
• Experience working in an Agency environment with multiple customers.
• Great presentation skills: the ability to put together presentations that show meaningful information using charts and impactful numbers.
• Excellent verbal and written skills.
• Ability to work well with others in a team environment.
• Ability to analyze and find meaningful opportunities for customers from raw data.
• Strong mathematical skills.
• 4+ years of demonstrated track record of growing existing business in a high-tech/Digital Marketing space.
• Consistent and proven delivery of attaining quota targets and expert pipeline management.
• Well‑versed in value‑based solution selling and objection handling.
• Passionate about forecast accuracy and dedicated follow‑up skills that allow nothing to fall through the cracks.
• High confidence in engaging with decision‑makers.
• Powerful communication and interpersonal skills. Highly articulate via phone and email. Along with a positive, engaged approach to working collaboratively with internal colleagues and external partners.
• Inspired by working in a dynamic and evolving work environment.
• Savvy with CRM tools, G‑Suite, PowerPoint, and Excel preferable.