Client Relationship Manager

VitalStorm; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

VitalStorm is seeking a Success Specialist in the United States to cultivate strong client partnerships in digital marketing, focusing on SEO and Paid Search. You will communicate timelines, review performance reports, respond to inquiries, and clarify strategic plans to ensure clients understand the services and outcomes.

You will manage a portfolio of client accounts, hold regular meetings, and collaborate with Performance Teams to align growth roadmaps with client objectives, using Zendesk

Qualifications

• At least 2 years of experience managing customer relationships.
• Excellent communication skills: written, verbal, and presentation.
• Ability to work on multiple projects simultaneously.
• In-depth understanding of digital marketing metrics and trends.
• Strong analytical and problem-solving skills.
• Demonstrated ability in de-escalating and resolving partner concerns or conflict.
• Proficiency in Zendesk (CRM), Slack, Wrike and email communication.
• Always “webcam” ready, with proficiency in Google Meet, Zoom, and Microsoft Teams.
• Google Ads Measurement Certification is required.

Responsibilities

• Manage a portfolio of client accounts, guiding them from start to finish with regular monthly meetings and reporting reviews.
• Act as a trusted advisor, communicating clearly and maintaining strategic transparency with clients.
• Collaborate with clients to identify growth objectives and work with Performance Teams to develop strategic roadmaps.
• Proactively use diverse channels to address client needs and escalate concerns as needed.
• Ensure timely updates and proactive engagement with internal teams and clients, sharing insights and budgeting context.

Skills

Client relationship management

Digital marketing metrics

Communication

Analytical thinking

De-escalation

Multitasking

Strategic planning

Tools

Zendesk

Slack

Wrike

Google Meet

Zoom

Microsoft Teams

Google Ads Measurement Certification

Job description

Please note: This position requires hands-on experience working within digital marketing, specifically SEO and Paid Search (PPC/Google Ads). Candidates should have experience managing client relationships and be comfortable discussing digital marketing strategy, performance, and results with clients.

Success Specialists at VitalStorm play a pivotal role in maintaining strong client partnerships by acting as trusted advisors and leading with effective communication. Their primary duties include communicating on project/task timelines, analyzing performance reports, responding to client inquiries, and providing clarity on strategic plans. They are accountable for ensuring clients are well-informed about our services and confident in the outcomes we deliver. Success Specialists must be adept at multitasking, maintaining clarity in communication, and steering client relationships to uphold our commitment to excellence.

Core Responsibilities

• Manage a portfolio of client accounts, guiding them from start to finish - including the establishment of regular (monthly) meetings, reporting reviews, support ticket troubleshooting, and growth planning.
• Act as a trusted advisor to your clients, managing clear communications and strategic transparency while steering client relationships and performance strategies.
• Collaborate with clients to identify their growth objectives and work with Performance Teams to develop strategic roadmaps that align with these goals throughout the partnership.
• Proactively use diverse communication channels, including phone, video, email, and support tickets, to address client needs, and escalates concerns to the appropriate teams.
• Ensure timely updates and proactive engagement with internal teams and clients, setting a high standard for account management and sharing strategic insights, forecasts, and budgeting with stakeholders.
• Utilize tools like Zendesk (or others CRMs) to organize client communication and support tickets.
• You may need to offer assistance outside regular hours if urgent issues arise.
• Required Certifications for Success team members: o Google Ads Measurement Certification
• At least 2 years of experience managing customer relationships
• Excellent communication skills: written, verbal, and presentation.
• Ability to work on multiple projects simultaneously and effectively.
• In-depth understanding of digital marketing metrics and trends.
• Strong analytical and problem-solving skills.
• Demonstrated ability in de‑escalating and resolving partner concerns or conflict.
• Proficiency in Zendesk (CRM), Slack, Wrike (project management) and email communication.
• Always “webcam” ready, with proficiency in Google Meet, Zoom, and Microsoft Teams.