Customer Success Manager

TalentMesh; East Meadow (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

401(k) matching

Medical, dental, and vision coverage

Personal time off

Flexible working hours

Job summary

A healthcare technology leader is seeking a Customer Success Manager to enhance customer satisfaction and drive product adoption. This role involves building relationships with clients, managing onboarding processes, and ensuring seamless service delivery. Ideal candidates will have strong communication skills and a proven track record in customer success. This full-time opportunity offers competitive pay and growth in a secure industry.

Qualifications

• Proven experience as a Customer Success Manager or similar customer-facing role.
• Strong problem-solving skills and an ability to manage time effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Act as the main point of contact for clients after onboarding.
• Build and maintain strong, trust-based relationships with stakeholders.
• Lead regular client meetings to align on mutual goals.

Skills

Relationship Management

Customer Satisfaction

Stakeholder Engagement

Job description

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This range is provided by TalentMesh. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

About the Customer Success Manager Role

TalentMesh is excited to present an opportunity for a motivated Customer Success Manager on behalf of our esteemed client, a leader in healthcare technology solutions. This on-site opportunity offers the chance to make a real impact in customer service within the medical technology sector.

Key Responsibilities

• Act as the main point of contact for clients after onboarding, driving product adoption and long-term satisfaction by ensuring customers get the most value from CGM's services and solutions.

Relationship Management Across Stakeholders

• Build and maintain strong, trust-based relationships with stakeholders at all levels — from front-line staff to C-suite executives — across multiple healthcare specialties.
• Lead regular client meetings to align on mutual goals, track key metrics such as accounts receivable performance, address payor trends, and support revenue forecasting efforts.
• Coordinate with internal departments (IT, compliance, sales, etc.) to align on service needs and ensure seamless delivery of contracted RCM and consulting services to clients.
• Proactively collaborate with operational teams to resolve client issues swiftly, minimize disruptions, and maintain high levels of client satisfaction through responsive support.

What We Offer

Competitive Salary + 401(k) Matching

• Enjoy a competitive compensation package complemented by a 401(k) plan with employer matching to support your long-term financial security.
• Access full medical, dental, and vision coverage, ensuring your health and wellness are taken care of — for both you and your family.
• Take advantage of Personal Time Off to recharge and maintain a healthy work-life balance in a role that values your well-being.
• Benefit from modern office spaces and flexible working hours that support both productivity and personal comfort.

Career Growth in a Crisis-Proof Industry

• Step into a secure role within the fast-growing digital healthcare space, with internal career mobility and long-term advancement opportunities.

Join us in transforming the healthcare landscape while advancing your career. If you're passionate about customer success and thrive in a fast-paced environment, we want to hear from you!

Join a Leading Innovator in Healthcare Technology

The company is a global leader in digital health technology, operating in over 60 countries and serving more than 1.6 million healthcare professionals. This innovative company delivers award-winning software solutions for electronic health records, revenue cycle management, lab systems, and telehealth. With a mission to modernize and connect healthcare, the company combines global reach with a focus on improving care quality, efficiency, and collaboration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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