Customer Success Manager

Trimble Inc.; Atlanta (GA); Remote; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer experiences and drive success with their innovative solutions. This remote role focuses on building strategic relationships, ensuring customer satisfaction, and collaborating with various teams to meet client goals. With a target salary range reflecting competitive market values, this position offers a dynamic environment where you can leverage your consultative skills and experience with executive teams. Join a company committed to inclusivity and excellence in the transportation and logistics sector.

Benefits

Comprehensive benefits

Retirement plans

Bonuses

Qualifications

• Bachelor’s Degree or 5+ years’ experience in customer success.
• Strong consultative, presentation, and relationship skills.

Responsibilities

• Establish proactive relationships with customers to align strategies.
• Manage customer experience and collaborate with internal teams.

Skills

Customer Success Management

Consultative Skills

Presentation Skills

Organizational Skills

Communication Skills

Relationship Management

Experience with Executive Teams

Education

Bachelor’s Degree

5+ years in Customer Success

Tools

Google Suite

Salesforce

Gainsight

Totango

Job description

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Your Title:

Customer Success Manager

Job Location:

Remote US

Our Department:

Transportation & Logistics

Do you love working with customers and want to play a role in helping them experience high levels of success when using our products and solutions?

What You Will Do

Responsibilities

• Establish proactive and strategic relationships with customers to understand, document, and align client strategies and business outcomes.
• Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities.
• Monitor customer health and churn risk; ensure appropriate stakeholders address gaps internally to mitigate low health and/or at-risk customers.
• Manage the customer experience, collaborating with internal teams to ensure clients’ progress toward their goals.
• Respond to customer contact via phone, email, and internal communication tools.
• Travel on demand (up to 15%).

What Skills & Experience You Should Bring

• Bachelor’s Degree or 5+ years’ experience in customer success or related fields with direct accountability for retention and expansion.
• Strong consultative, presentation, and relationship skills.
• Excellent communication and organizational skills, managing competing priorities.
• Experience working with Executive and C-Level Teams.
• Proficiency in Google Suite, Salesforce.

What Skills & Experience You Could Bring

• Industry recognized Customer Success certification.
• Experience with Customer Success platforms (Gainsight, Totango, etc.).
• Understanding of transportation industry best practices.
• Project management experience.
• Data modeling and predictive analytics experience.

Our Transportation & Logistics Division

Trimble Transportation provides solutions to optimize freight movement, including TMS, Asset Management Software, and Fleet Management Software, aiming to increase efficiency and reduce costs in the trucking industry.

Trimble’s Inclusiveness Commitment

We celebrate diversity and actively participate in inclusive opportunities. Our programs ensure our people are seen, heard, and welcomed, fostering a sense of belonging regardless of background.

Compensation

Target salary range: $80,000 - $90,000, based on skills. We also offer bonuses, comprehensive benefits, and retirement plans.

Equal Opportunity Statement

Trimble is an equal opportunity employer committed to diversity and inclusion, providing accommodations for individuals with disabilities and religious beliefs.