Customer Success Manager

Freddie Mac; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player in transportation and logistics is seeking a Customer Success Manager to foster strategic relationships with clients. This role emphasizes delivering tailored engagement strategies, ensuring customer satisfaction, and collaborating with internal teams to achieve client goals. The company values diversity and offers a flexible remote work environment, comprehensive benefits, and opportunities for career advancement. If you are passionate about customer success and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

Flexible remote work opportunity

Opportunities for career advancement

Inclusive workplace culture

Qualifications

• Bachelor's Degree or 5+ years in customer success or account management.
• Strong consultative, presentation, and relationship skills.

Responsibilities

• Establish proactive relationships with customers to align strategies.
• Monitor customer health and mitigate churn risks.

Skills

Customer Success

Account Management

Consultative Skills

Presentation Skills

Communication Skills

Organizational Skills

Education

Bachelor's Degree

5+ years of experience

Tools

Google Suite

Salesforce

Gainsight

Totango

Job description

Employer Industry: Transportation & Logistics

Why consider this job opportunity:
- Salary up to $90,000
- Bonus eligibility offered
- Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and retirement plans
- Opportunities for career advancement and growth within the organization
- Inclusive workplace culture that values diversity and belonging
- Flexible remote work opportunity

What to Expect (Job Responsibilities):
- Establish proactive and strategic relationships with customers to understand and align client strategies and business outcomes
- Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creating client advocates
- Monitor customer health and churn risk, ensuring stakeholders address gaps to mitigate risks
- Manage the customer experience by collaborating with internal teams to support clients in achieving their goals
- Respond to customer inquiries via phone, email, and internal communication tools

What is Required (Qualifications):
- Bachelor's Degree or 5+ years of progressive experience in customer success, account management, or related fields
- Strong consultative, presentation, and relationship skills
- Excellent communication and organizational skills with the ability to manage competing priorities
- Experience working with Executive and C-Level Teams
- Proficiency in Google Suite and Salesforce

How to Stand Out (Preferred Qualifications):
- Industry-recognized Customer Success certification
- Experience utilizing a Customer Success platform (e.g., Gainsight, Totango)
- Understanding of transportation best practices
- Project management experience
- Experience with data modeling and predictive analytics

#Transportation #Logistics #CustomerSuccess #RemoteWork #CareerOpportunity #DiversityAndInclusion

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