Customer Success Management

InSpace; San Francisco (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

InSpace is seeking a Customer Success Manager - West Coast (AI Marketing) to ensure customers quickly realize value and guide onboarding from kickoff to success. You will be a strategic partner for growth, retention, and long-term collaboration, across the US market.

You’ll identify opportunities, risks and churn signals, advise on content and growth strategies, and work closely with product and engineering to build improvements.

Qualifications

• 3–5 years of experience in Customer Success, account management or project management.
• Strong communication and stakeholder management skills.
• Ability to navigate a dynamic scale‑up and drive processes with AI focus.

Responsibilities

• You ensure customers realize value quickly and guide onboarding from kickoff to success.
• You act as a strategic partner for growth, retention and long‑term collaboration.
• You identify churn signals and take proactive actions to protect accounts.
• You advise customers on content, visibility and growth strategies.
• You collaborate with product and engineering to translate insights into improvements.
• You nurture lasting relationships and optimize customer experiences.
• You help scale CS processes across the US market.

Skills

Customer success

Account management

Project management

Stakeholder management

Job description

Customer Success Manager - West Coast (AI Marketing)

San Francisco Customer Success Management

15 minutes, your own website

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• You ensure that customers quickly realize value with NOVA and guide strategic onboarding processes from kick-off to success.
• You are a strategic partner for customers and are responsible for customer growth, retention and long-term collaboration.
• You identify opportunities, risks and churn signals and take proactive action.
• You advise customers strategically on content, visibility and growth.
• You work closely with tech and product teams to achieve customer goals.
• You have a direct influence on the development of NOVA by translating customer insights into concrete product improvements together with the Product & Development team.
• You build lasting relationships and ensure a strong customer experience.
• You contribute to optimizing and scaling Customer Success processes in the US market.

Who You Are

• You have 3–5 years of experience in Customer Success, account management or project management, preferably within SaaS, digital marketing or SEO.
• You have experience with customer growth, churn prevention and stakeholder management within complex customer projects.
• You communicate effectively, switch easily between different stakeholders and know how to manage expectations clearly.
• You think proactively, maintain overview and feel comfortable in a dynamic scale-up environment.
• You get energy from building lasting customer relationships and improving processes.
• You have an affinity with AI, digital growth and technology.
• Experience with US customers, SEO or coaching colleagues is a plus.
• You are based in the San Francisco Bay Area or Phoenix Area and willing to travel for customer meetings and team collaboration.
• A salary that matches your experience, complemented by a bonus structure that grows with your impact and results.
• A lot of freedom and responsibility within your customer portfolio.
• Direct impact within a fast-growing AI scale-up.
• A key role in establishing and scaling Customer Success in the US market.
• Close collaboration with US leadership and our international teams.
• Room to further develop yourself professionally.
• An entrepreneurial work environment with short lines of communication and fast decision-making.

Salary range

＄90,000 - ＄100,000 on-target earnings (OTE) per year, comprising base salary and performance-based bonus.

Interested in Building With Us?

Do you want to help build the future of AI-driven customer success and make a real impact within a fast-growing scale-up?

＄90,000 - ＄100,000 on-target earnings (OTE) per year, comprising base salary and performance-based bonus.