Customer Success Manager

Threat Stack Career Center; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Threat Stack is seeking a customer success professional to ensure customers derive value from our product and stay engaged. You will own renewals, guide internal stakeholders, and drive adoption across accounts in a fast-paced SaaS environment.

Responsibilities include onboarding, building strong internal/external relationships, and creating customer references and case studies to demonstrate impact.

Qualifications

• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization.
• SaaS experience a benefit.
• Having worked as an account sales rep would be a benefit.

Responsibilities

• Ensure our customers are happy and are getting value out of our product.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Guide and coach customers and internal stakeholders with proactive customer success processes.
• Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
• Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
• Own the customer on-boarding process and operationally drive customer references and case studies.

Skills

Customer success

Account management

SaaS

Relationship building

Renewals

Education

Bachelor’s Degree

Job description

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.

Primary Responsibilities:

• Ensure our customers are happy and are getting value out of our product.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Guide and coach customers and internal stakeholders with proactive customer success processes.
• Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
• Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
• Own the customer on-boarding process and operationally drive customer references and case studies.

Requirements:

• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Bachelor’s Degree.