Customer Success Leader

Gainor; United States; On-site; USD 150,000 - 160,000; Full time

Job summary

A leading SaaS provider specializing in clinical trial transparency solutions is seeking a Customer Success Leader to enhance client relationships and drive success. This high-visibility role involves managing key accounts, onboarding clients, and representing the company at industry events, all while thriving in a dynamic environment.

Qualifications

• Minimum 4–6 years of experience in SaaS customer success or account management.
• Proven success managing pharmaceutical clients.
• Self-driven, collaborative, and comfortable in a fast-paced environment.

Responsibilities

• Manage relationships with pharmaceutical clients, ensuring satisfaction and loyalty.
• Lead high-profile client onboarding and product implementation.
• Identify opportunities for upselling and expanding clients’ use of the company’s solutions.

Skills

Relationship-building

Communication

Problem-solving

Education

Bachelor’s degree in business, marketing, or related field

Job description

Our client, an innovativeSaaS provider specializing in clinical trial transparency solutions, is seeking aCustomer Success Leaderto join their growing team. With two newly inked partnerships with major pharmaceutical companies, they’re looking for a dedicated professional to deliver exceptional service and drive client success. Thishigh-visibility roleoffers the opportunity to collaborate with executives, manage top-tier accounts, and help shape the future of clinical research through cutting-edge software solutions. If you thrive in a fast-paced, startup-like environment and excel at building and nurturing relationships, this is your opportunity to make an impact.Job Responsibilities

• Manage relationships with pharmaceutical clients, ensuring satisfaction and loyalty.
• Lead high-profile client onboarding, product implementation, and business reviews.
• Identify opportunities for upselling and expanding clients’ use of the company’s SaaS solutions.
• Act as a trusted advisor and advocate for clients, collaborating with internal teams to resolve issues.
• Represent the company at industry conferences to build brand awareness and strengthen partnerships.
• Embrace a startup mentality, wearing multiple hats as needed to support clients and internal teams.

Skills & Qualifications

• Minimum 4–6 years of experience in SaaS customer success or account management.
• Proven success managing pharmaceutical clients.
• Strong relationship-building, communication, and problem-solving skills.
• Self-driven, collaborative, and comfortable in a fast-paced, dynamic environment.
• Willingness to travel, including attending industry conferences.
• Bachelor’s degree in business, marketing, or related field preferred.

Salary: $150,000 - $160,000 based on experienceGainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.