Customer Success Lead — Service & Retention

Hocon Gas, Inc.; Danbury (CT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance options

Health Savings Account (HSA)

401(k) with company match

Paid holidays and time off

Job summary

Hocon Gas, Inc. is looking for a customer service representative in Danbury, CT. In this role, you'll handle customer communications to ensure satisfaction and retention. Key responsibilities include managing calls, resolving issues, and assisting with daily operations.

The ideal candidate has a high school diploma and 3-5 years of customer service experience. Hocon Gas offers competitive wages of $26-30 per hour, along with a comprehensive benefits package.

Qualifications

• 3-5 years of professional customer service experience.
• Comfort handling phone‑based conversations about service, billing, and scheduling.
• Ability to track details accurately across multiple systems.

Responsibilities

• Handle inbound and outbound customer calls with clear communication.
• Support customer growth and retention efforts by resolving concerns.
• Assist with daily delivery and service operations.

Skills

Customer service experience

Communication skills

Detail-oriented

Problem-solving

Education

High school diploma or GED

Job description

Hocon Gas, Inc. is looking for a customer service representative in Danbury, CT. In this role, you'll handle customer communications to ensure satisfaction and retention. Key responsibilities include managing calls, resolving issues, and assisting with daily operations.

The ideal candidate has a high school diploma and 3-5 years of customer service experience. Hocon Gas offers competitive wages of $26-30 per hour, along with a comprehensive benefits package.