Customer Success Lead: Onboarding & Growth (AI SaaS)

Flai; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Flai is building the leading AI-native communications platform for car dealerships. The team has grown quickly with real traction across hundreds of dealerships and is backed by top VCs.

The role focuses on onboarding and rollout, driving timelines and training, turning dealerships into daily users, and serving as the quarterback for customers to build trusted relationships with dealership leaders at scale.

Qualifications

• Proven customer success execution in a fast-moving B2B SaaS environment.
• Sharp communication and operational discipline with strong CRM hygiene.
• High ownership and excitement for early-stage, evolving processes.

Responsibilities

• Own onboarding and rollout, driving timelines, integrations, and training.
• Get dealerships hooked on using Flai daily and prove it with metrics.
• Be the quarterback for customers, building trusted relationships with dealership leaders.

Skills

Customer success

B2B SaaS

CRM hygiene

Communication

Ownership

Job description

Flai is building the leading AI-native communications platform for car dealerships. The team has grown quickly with real traction across hundreds of dealerships and is backed by top VCs.

The role focuses on onboarding and rollout, driving timelines and training, turning dealerships into daily users, and serving as the quarterback for customers to build trusted relationships with dealership leaders at scale.