Customer Success Manager - Chicago (Fully Remote)

Flai; United States; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Flai is building the leading AI-native communications platform for car dealerships. The team has grown quickly with real traction across hundreds of dealerships and is backed by top VCs.

The role focuses on onboarding and rollout, driving timelines and training, turning dealerships into daily users, and serving as the quarterback for customers to build trusted relationships with dealership leaders at scale.

Qualifications

• Proven customer success execution in a fast-moving B2B SaaS environment.
• Sharp communication and operational discipline with strong CRM hygiene.
• High ownership and excitement for early-stage, evolving processes.

Responsabilités

• Own onboarding and rollout, driving timelines, integrations, and training.
• Get dealerships hooked on using Flai daily and prove it with metrics.
• Be the quarterback for customers, building trusted relationships with dealership leaders.

Connaissances

Customer success

B2B SaaS

CRM hygiene

Communication

Ownership

Description du poste

• Flai is building the leading AI-native communications platform for car dealerships.
• Backed by leading VCs, the team has grown quickly with real traction across hundreds of dealerships.

What You'll Do:

• Own onboarding and rollout, driving timelines, integrations, and training.
• Get dealerships hooked on using Flai daily and prove it with metrics.
• Be the quarterback for customers, building trusted relationships with dealership leaders.

Must Have:

• Proven customer success execution in a fast-moving B2B SaaS environment.
• Sharp communication and operational discipline with strong CRM hygiene.
• High ownership and excitement for early-stage, evolving processes.

Why Flai:

• Real traction and investors betting big on the team.
• Your work will directly shape how Flai serves customers for years.

Flai

Flai is building an AI-native communications platform for car dealerships, aiming to modernize a $1.3 trillion industry. They are a small, scrappy, high-trust team backed by leading VCs, with products deployed across hundreds of dealerships and rapid growth.