Customer Success Lead: Growth, Retention & Coaching

Truly Good Foods; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Affordable healthcare (medical/dental/

401-k Plan

PTO (Paid Time Off)

9 Paid Holidays per year

Short Term Disability Insurance

Long Term Disability Insurance

Employee Assistance Program

Life Insurance

Job summary

Truly Good Foods is hiring an Inside Sales Supervisor in Atlanta to lead the customer success team, manage relationships, and drive growth within existing accounts. The role emphasizes proactive relationship management, issue resolution, and continuous process improvements to enhance the customer experience.

The supervisor will lead onboarding and training, monitor health metrics, and collaborate cross-functionally with supply chain, finance and marketing to ensure seamless customer experiences.

Qualifications

• High school diploma or GED; or four to five years of related experience.
• Three plus years of supervisory experience.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals; ability to write routine reports and correspondence.
• Ability to read and understand English; strong communication skills.

Responsibilities

• Customer Relationship Management & Growth: escalate complex issues and identify root causes to prevent recurrence.
• Build strategic relationships with accounts to increase engagement, retention, and upsell opportunities.
• Monitor customer health metrics and address risks to satisfaction and retention.
• Partner with sales leadership to identify expansion opportunities within existing accounts.
• Team Leadership & Development: coach, mentor customer success specialists and conduct quarterly performance reviews.
• Oversee onboarding and continuous training to develop product and customer growth knowledge.
• Operational Excellence: analyze performance data and customer feedback to implement continuous improvements.
• Ensure accurate order processing, invoicing, and credit resolution; collaborate with supply chain, finance and marketing.
• Customer Experience Optimization: develop customer playbooks and order guides; leverage CRM for personalized follow-ups and re-engagement.
• Travel: Once a year to attend the National Sales and Marketing Meeting.

Education

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

Truly Good Foods is hiring an Inside Sales Supervisor in Atlanta to lead the customer success team, manage relationships, and drive growth within existing accounts. The role emphasizes proactive relationship management, issue resolution, and continuous process improvements to enhance the customer experience.

The supervisor will lead onboarding and training, monitor health metrics, and collaborate cross-functionally with supply chain, finance and marketing to ensure seamless customer experiences.