Customer Success Lead — Enterprise Trial Programs

Bria AI; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Bria AI in New York seeks its first dedicated Customer Success Manager for Bria Create to own the launch-cohort experience. You will oversee activation, adoption, and expansion across trial customers, coordinating with Product, Support, and Sales to drive value within the 90-day window.

This high-visibility role demands rigorous cadence, written success plans, and a scalable CS motion as Bria Create scales. You’ll report to leadership and influence roadmap through structured feedback from trials.

Qualifications

• 4+ years in Customer Success, Solutions, or technical account management — ideally in B2B SaaS.
• Track record of owning enterprise customer relationships through onboarding, adoption, and renewal/expansion.
• Comfort running structured, time-boxed motions: kickoffs, weekly cadences, executive reviews, written success plans.
• Strong enough technical fluency to map customer workflows to product capabilities and discuss with technical owners.

Responsibilities

• Own the customer relationship and the program for each launch cohort.
• Write a success plan for every customer before kickoff: objectives, workflows, success criteria, stakeholders.
• Run kickoff/enablement workshop in week 1 and expansion session in weeks 3–4.

Skills

Customer Success

B2B SaaS

Enterprise relationships

Written communication

Project management

Job description

Bria AI in New York seeks its first dedicated Customer Success Manager for Bria Create to own the launch-cohort experience. You will oversee activation, adoption, and expansion across trial customers, coordinating with Product, Support, and Sales to drive value within the 90-day window.

This high-visibility role demands rigorous cadence, written success plans, and a scalable CS motion as Bria Create scales. You’ll report to leadership and influence roadmap through structured feedback from trials.