Customer Success Lead: End-to-End SaaS & E‑commerce

Wayvia

Irvine (CA)

Remote

USD 70,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

Flexible remote work

401K match

Flexible vacation

Parental leave 16w US

Tech stipend

Wellness programs

Job summary

Wayvia is seeking a Customer Success Manager to own a designated book of business from post-implementation through renewal, managing onboarding, adoption, and renewals with no handoff. You will be the main day-to-day contact, building relationships across teams and acting as a trusted advisor to brands.

You will translate platform data into client strategy, deliver executive-level QBRs and create success plans to drive retention and growth.

Qualifications

Bachelor’s Degree or equivalent experience.
2+ years in Customer Success or Account Management.
Experience in vendor-side SaaS/platform serving e-commerce brands.
Proven ability to own/grow a book of business across onboarding, adoption, expansion and renewal.
Experience delivering executive-level QBRs and written success plans.
Proficiency turning platform data into client strategy, including Excel and reporting tools.

Responsibilities

Own a named book of business end to end from post-implementation through renewal.
Manage onboarding, adoption, and renewals with no handoff to other functions.
Lead customer retention initiatives to achieve satisfaction targets.
Sell expansion into existing accounts with support of an Account Manager.
Collaborate with Sales and internal teams to onboard new customers and act as trusted advisor.
Develop insights and reporting from Wayvia product suite for customer action.