Customer Success Lead — Deploy & Drive Adoption (Hybrid)

Zip Security, Inc.; United States; Híbrido; USD 110.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k)

Hybrid work environment

Wellness benefits

Family-building benefits

High ownership and autonomy

Office snacks

Descripción de la vacante

Zip Security, Inc. is seeking a hands-on Customer Success Lead to own the end-to-end experience from Closed Won through deployment and ongoing adoption. You will work cross-functionally with Sales, Provisioning, Product, and Engineering to ensure customers gain value and reach high device enrollment.

You will build playbooks, metrics, and programs that form the foundation of Customer Success at Zip and help drive a scalable, high-ownership function as the customer base grows.

Formación

• 5+ years in Customer Success, implementation, or related customer-facing role at a B2B technology company.
• Experience owning complex customer implementations and driving action across multiple stakeholders.
• Strong technical aptitude with device management, identity, endpoint security, and integrations.

Responsabilidades

• Own onboarding and deployment from Closed Won to successful adoption, coordinating with Provisioning and ensuring 80%+ device enrollment.
• Drive ongoing adoption, monitor health, and push for value through new products and features.
• Build a repeatable customer lifecycle with clear milestones, owners, and handoffs.
• Create operating metrics around deployment, adoption, health, retention, and expansion.
• Develop customer-facing documentation, education, and enablement programs for scalability.
• Be the voice of the customer to Product and Engineering for actionable insights.
• Help shape and grow the future Customer Success team.

Conocimientos

Customer Success

Implementation

Project management

Technical aptitude

Stakeholder management

Product feedback

B2B tech

Descripción del empleo

Zip Security, Inc. is seeking a hands-on Customer Success Lead to own the end-to-end experience from Closed Won through deployment and ongoing adoption. You will work cross-functionally with Sales, Provisioning, Product, and Engineering to ensure customers gain value and reach high device enrollment.

You will build playbooks, metrics, and programs that form the foundation of Customer Success at Zip and help drive a scalable, high-ownership function as the customer base grows.