Customer Success Lead — Onboarding to Adoption (Hybrid)

Zip Security; Washington (District of Columbia); Hybrid; USD 100,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Flexible hybrid work environment

Wellness benefits

Family-building benefits

Autonomy and ownership

Office snacks and team outings

Job summary

Zip Security is seeking its first dedicated Customer Success Lead to own the customer experience from Closed Won through deployment and ongoing adoption.

This hands-on, high-ownership role requires coordinating with Sales, Provisioning, Product, and Engineering to ensure 80%+ device enrollment and sustained value delivery. You will build playbooks, metrics, and programs shaping the future CS function.

Qualifications

• 5+ years in Customer Success, implementation, or a related role at a B2B tech company.
• Proven track record coordinating complex customer deployments and multi-stakeholder projects.
• Strong technical aptitude with enterprise security/product integrations.

Responsibilities

• Own onboarding and deployment from Closed Won to successful adoption.
• Drive ongoing adoption, monitor health, and identify stalled accounts.
• Define milestones, owners, and handoffs across onboarding, deployment, and engagement.
• Create the operating system for CS with metrics on deployment, health, retention, and expansion.
• Develop customer-facing documentation and enablement programs for scale.
• Be the voice of the customer to Product and Engineering with actionable insights.
• Help shape and grow the future Customer Success team as Zip expands.

Skills

Customer Success

Implementation

Project management

Technical aptitude

Stakeholder coordination

Product feedback

Tools

Jamf

Intune

Entra

CrowdStrike

Job description

Zip Security is seeking its first dedicated Customer Success Lead to own the customer experience from Closed Won through deployment and ongoing adoption.

This hands-on, high-ownership role requires coordinating with Sales, Provisioning, Product, and Engineering to ensure 80%+ device enrollment and sustained value delivery. You will build playbooks, metrics, and programs shaping the future CS function.