Customer Success Lead

Marble Health; New York (NY); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Marble is building an operating system for youth mental health by connecting schools, therapists, and health plans. As a Customer Success Lead in New York, you will own a portfolio of school partnerships end-to-end, building trust with counselors and driving growth while collaborating across teams to improve the partner experience.

You will define playbooks, metrics, and dashboards, and leverage AI to automate repetitive workflows so the team spends more time on relationships that move the

Qualifications

• 4-5+ years in a customer-facing role within a fast-paced, complex environment.
• Proven track record in sales, customer success, or business development with growth targets.
• High EQ and ability to build trust with busy partners.
• AI-native approach to automate workflows and surface insights.
• Experience turning early-stage initiatives into scalable processes.

Responsabilités

• Own a portfolio of school and district partnerships end-to-end as primary contact for counselors.
• Build deep relationships with school stakeholders and identify opportunities to support students.

Connaissances

Customer success

Sales mindset

Relationship building

AI fluency

Data-driven

Description du poste

About Marble

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.

Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.

We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.

About the Role

As we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end - and help turn your learnings into a strong foundation on which to scale the function.

You'll bring a consultative, sales-minded approach to every partnership: by building trust with counselors, you help us reach more students and grow Marble's impact on students' lives. You help define key growth and engagement metrics that help us understand whether our school portfolio is healthy, and hold yourself to a high standard meeting or exceeding these targets. You'll not only be the day-to-day operational backbone for your schools, but a strategic thought partner to them when tackling the youth mental health crises and supporting their students.

No two days look the same. In one moment you might be on the phone supporting a counselor navigating a sensitive family situation, in the other you are defining a new playbook on how to create a more delightful counselor onboarding experience. You are the voice of the customer at Marble, and collaborate closely with other internal teams to help us work better every day - from defining new product features to helping our Clinical Operations run more smoothly. Your judgment, empathy, and strategic thought leadership will make a direct difference in Marble's growth and in the lives of the students you help reach care.

This role is hybrid, with three days per week in our SoHo, New York City office.

What You'll Do

• Own a portfolio of strategic school and district partnerships end-to-end - serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery

• Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve

• Drive growth within your portfolio by helping counselors identify more students who could benefit from care - and help define how we operate as a team to grow referral volume

• Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time efficiently

• Leverage AI to automate repetitive workflows so the team can spend more time on the relationships that move the needle

• Collaborate with Ops, Product, Growth, and Clinical teams to resolve issues, improve the partner experience, and share frontline insights that shape how Marble serves schools

Who You Are

• 4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment

• Proven sales, customer success, or business development track record, ideally in a B2B2C or B2C setting where you consistently exceeded growth / sales / upselling targets

• High EQ - you quickly build trust with busy partners, understand their context, and navigate tough conversations with clarity and grace

• AI-native - you actively use AI tools to automate workflows, draft communications, and surface insights, and you're always looking for new ways to multiply your output

• Proven 0 to 1 builder - you don't just operate without a playbook, you help write the playbook and turn it into processes the team can run

• Metrics-driven - You make sense of messy data and turn it into insights that drive decisions

• Scrappy and resourceful - you do whatever it takes to keep schools engaged, from running impromptu workshops to persistently following up when things stall

• A natural coach - you raise the bar for the people around you, and you're excited by the prospect of growing into a team leadership role as we scale

• Based in New York or willing to relocate - we work from our SoHo office three days per week

• Mission-driven and energized by improving access to mental health care for kids

Bonus:

• Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, CX)

• Experience in EdTech or working with K-12 educators and school-based stakeholders

• Background in or strong interest in mental health, psychology, or adjacent human-centered services

Why Marble

• Direct impact on kids' mental health access - this work is meaningful

• Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path

• Small, experienced team that moves fast and takes the work seriously

• Competitive compensation, benefits, and equity

Compensation

Marble offers competitive compensation for this role. Compensation includes a base salary, bonus, equity, and full benefits.