Customer Success & Key Accounts Manager

Wescon Controls; Wichita (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Wescon Controls in Wichita, KS, is seeking a Customer Service Manager to lead the customer service team, oversee order entry, and coordinate with supply chain and production to ensure timely fulfillment. The role requires strong communication, ERP proficiency, and experience managing B2B accounts.

You will analyze sales data, support RFQs, and participate in key account meetings to develop long-term relationships.

Qualifications

• Minimum of five years of customer service experience (B2B) in a professional office environment.
• Minimum of five years of business customer account management.
• Experience managing and developing a team of direct reports.

Responsibilities

• Lead the customer service team and oversee daily operations.
• Oversee onboarding, training and knowledge sharing for new team members.
• Ensure cross-functional collaboration between customer service, supply chain and production.

Skills

Supervisory skills

Professional demeanor

Excellent written & verbal comms

Priorities management

Process orientation

Organization

Analytical skills

Education

High school diploma or GED

Bachelor's Degree in Business

Tools

SAP

Oracle

Syteline

Excel

Job description

Wescon Controls in Wichita, KS, is seeking a Customer Service Manager to lead the customer service team, oversee order entry, and coordinate with supply chain and production to ensure timely fulfillment. The role requires strong communication, ERP proficiency, and experience managing B2B accounts.

You will analyze sales data, support RFQs, and participate in key account meetings to develop long-term relationships.