Strategic Customer Success Manager - Manufacturing

Wescon Controls; Oatville (KS); On-site; USD 85,000 - 115,000; Full time

Job summary

Wescon Controls in Wichita, KS is seeking a Customer Service Manager to lead a team responsible for order processing, customer communications, and internal sales support in a manufacturing setting.

The role emphasizes cross‑department coordination with Supply Chain and Production, managing key accounts, and ensuring timely order entry via EDI, email, or portals. Strong ERP and Excel skills are essential.

Qualifications

• Minimum of five years of customer service experience (business to business) in a professional office environment
• Minimum of five years of business customer account management experience
• Minimum of five years’ experience managing & developing a team of direct reports
• Proficiency using an ERP system (i.e., SAP, Oracle or Syteline)
• Advanced skills using Excel (i.e., Pivot tables, etc)

Responsibilities

• Manage customer service team
• Manage on-boarding, process training and systems knowledge sharing for new team members
• Ensure strong collaboration and communication between customer service team and supply Chain and production
• Serve as the main point of contact for Key Account Managers, ensuring proactive communication and issue resolution
• Oversee and ensure customer order entry through EDI, email or portal systems is completed in a timely manner
• Respond to customer RFQ’s and support pricing coordination with sales and business development group
• Compile and analyze sales data and customer history for account planning
• Participate in select customer meetings or calls to support relationship development and order execution

Skills

Supervisory

Priority management

Process orientation

Organizational skills

Analytical skills

Education

High school diploma or GED

Bachelor's degree in Business

Tools

SAP

Oracle

Syteline

Excel

Job description

Wescon Controls in Wichita, KS is seeking a Customer Service Manager to lead a team responsible for order processing, customer communications, and internal sales support in a manufacturing setting.

The role emphasizes cross‑department coordination with Supply Chain and Production, managing key accounts, and ensuring timely order entry via EDI, email, or portals. Strong ERP and Excel skills are essential.