Customer Success & IT Service Coordinator

Coleman Information Technology Grou; Pleasant Hill (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A technology service provider is seeking a Client Services & Support Coordinator in Pleasant Hill, California. This role is responsible for scheduling support activities and maintaining documentation. Successful candidates will have excellent communication skills and be proficient in business productivity software. The position requires multitasking and effective collaboration with clients and team members to ensure efficient service delivery. Benefits include dental and health insurance, paid time off, and vision insurance.

Qualifications

• Ability to multitask and work effectively in a fast-changing environment.
• Demonstrated and effective written and verbal communication skills.
• Previous experience in answering customer questions and providing information.

Responsibilities

• Provide timely responses to requests for support and service delivery information.
• Manage customer database usage for service delivery and marketing activities.
• Ensure documentation of service delivery activities is accurate.

Skills

Effective communication skills

Customer relationship management

Multi-tasking

Microsoft Office proficiency

Team collaboration

Education

Some college – AA or 4 year degree preferred

Job description

A technology service provider is seeking a Client Services & Support Coordinator in Pleasant Hill, California. This role is responsible for scheduling support activities and maintaining documentation. Successful candidates will have excellent communication skills and be proficient in business productivity software. The position requires multitasking and effective collaboration with clients and team members to ensure efficient service delivery. Benefits include dental and health insurance, paid time off, and vision insurance.